The biggest skill is the ability to pick up new skills fast. We expect you to be stellar in your area of expertise. Proof would be that you are the go-to-person for your area of expertise. But in the course of scaleup, you would need to wear many hats and you will need the attitude and ability to pick up new skills fast under severely limiting conditions.
Duties
The main goal of sales and operations Lead is to build a scalable sales and operations process with high SLA (high customer satisfaction).
- You will make sure that customer queries are answered on time and to customer satisfaction.
- You will use the data to improve customer processes and implement new features and tools to enhance customer experience.
- You will build a scalable processes that could handle volume of queries efficiently.
- You will make processes to convert new customers and satisfy existing customers to become repeat customers
- You will work with the CRM team to fix bugs and errors
- You will plan for projected volume of queries and need for new hiring.
- You will prepare a system to hire and train associates on the processes and tools.
Essential Qualifications
- Background in Materials Science, Mechanical, Chemical or related fields is a must. Background could be educational background or work history in the related field.
- Experience managing technical operations
- Entrepreneurial experience is a plus
Compensation and Benefits
- Competitive compensation
- High value ESOP
- Opportunity to be a founding team member
