Sales and Customer Support

We are seeking a dynamic and results-driven individual to join our team as a Sales and Customer Engagement Specialist. This multifaceted role involves identifying potential leads online, initiating contact through various channels, and managing the entire sales process from lead generation to customer onboarding and post-sale support.

• Key Responsibilities:

• Lead Generation:Utilize online platforms, social media, and other channels to identify and research potential leads.

Build and maintain a comprehensive database of leads with accurate and up-to-date information.

• Outbound Communication:Craft personalized and compelling emails to engage with potential leads.

Conduct follow-ups to nurture leads and guide them through the sales funnel.
Make outbound calls to establish relationships and gather additional information.

• Inbound Lead Management:Monitor and respond to inquiries received through the website contact form promptly.

Engage with leads, provide relevant information, and facilitate their journey through the sales process.

• Sales Coordination:Collaborate with the sales team to schedule appointments and product demonstrations.

Assist in the preparation of sales proposals and presentations.

• Onboarding:Facilitate the seamless onboarding process for new customers.

Provide necessary information and support to customers during the onboarding phase.

• Post-Sale Support:Act as the primary point of contact for customers post-sale.

Address customer inquiries, concerns, and provide ongoing support to ensure satisfaction.

• Skills and Qualifications:

• Communication Skills:Exceptional written and verbal communication skills.

Ability to articulate complex information clearly and concisely.

• Sales Acumen:Proven experience in lead generation and conversion.

Understanding of sales processes and the ability to navigate the sales funnel.

• Customer Focus:Strong customer service orientation.

Ability to build and maintain positive relationships with customers.

• Organization and Coordination:Proven ability to manage multiple tasks and priorities efficiently.

Collaborate seamlessly with the sales team and other departments.

• Tech-Savvy:Familiarity with customer relationship management (CRM) software.

Proficient in using various online tools and platforms for lead generation.

• Problem Solving:Ability to identify and address customer issues effectively.

Collaborate with internal teams to find innovative solutions.

• Adaptability:Flexibility to adapt to changing priorities and customer needs.

Willingness to learn and stay updated on product/service offerings.

If you are a motivated individual with a passion for sales, excellent communication skills, and a commitment to customer satisfaction, we invite you to apply for this exciting opportunity. Join our team and play a vital role in driving our sales success and ensuring an exceptional experience for our valued customers.

Job Type: Full-time

Benefits:

• Health insurance

Provident Fund
Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Ability to commute/relocate:

• Kozhikode, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person