We are seeking a skilled Sales Administrator to join our Caterpillar Financial Services India Private Limited Division.
The incumbent would Perform administrative and in-house support tasks for a sales team, helping to build relationships and improve customer experience.
The preference for this role is to be based out of Bangalore - Caterpillar PSN office, Whitefield.
Job Roles and Responsibilities
- Responding to customer inquiries and providing customer/Dealer service regarding products and services, addressing issues related to customer orders.
- Performing general administrative duties, including maintaining files, schedules and appointments, for the sales teams.
What you will have:
- A bachelor s degree is a must
- Exp into Customer/Dealer Relationships.
Skills desired:
Customer Focus : Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Basic Understanding:
Focuses activities on developing and maintaining positive customer relationships.
Discusses general differences between internally and externally focused organizations.
Cites the cost and benefits of good versus poor customer service.
Explains why customer satisfaction is important to successful product/service delivery.
Decision Making and Critical Thinking : Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Working Knowledge:
Applies an assigned technique for critical thinking in a decision-making process.
Identifies, obtains, and organizes relevant data and ideas.
Participates in documenting data, ideas, players, stakeholders, and processes.
Recognizes, clarifies, and prioritizes concerns.
Assists in assessing risks, benefits and consideration of alternatives.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Working Knowledge:
Delivers helpful feedback that focuses on behaviors without offending the recipient.
Listens to feedback without defensiveness and uses it for own communication effectiveness.
Makes oral presentations and writes reports needed for own work.
Avoids technical jargon when inappropriate.
Looks for and considers non-verbal cues from individuals and groups.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Level Basic Understanding:
Provides examples of the characteristics of effective business relationships.
Identifies key business relationships in own organization.
Describes the nature of a productive business relationship.
Explains the benefits of building business partnerships.
Account Management : Knowledge of account management; ability to manage day-to-day activities, providing services and support to existing clients.
Level Basic Understanding:
Lists the major responsibilities of the account management function.
Identifies the responsibilities and roles of a customer account team.
Summarizes the concepts of account management.
Locates where and how to obtain information on a specific account.
Knowledge of Product Line : Knowledge of methodologies, tools and techniques for specific products; ability to develop product line processes and strategies.
Level Basic Understanding:
Locates product or service information and marketing literature.
Identifies flagship products and associated service philosophy and characteristics.
Describes locally supported products and services.
Explains key product differences to clients.
