Job Title: SailPoint Support Engineer
Experience: 4+ years
Key Responsibilities:
- Provide expert-level support and troubleshooting for SailPoint IdentityIQ, ensuring high system availability and performance.
- Work closely with clients and internal teams to resolve complex technical issues related to SailPoint implementations.
- Perform root cause analysis, issue resolution, and documentation of common issues and solutions.
- Assist in managing the overall lifecycle of identity access management, including provisioning, deprovisioning, and governance.
- Collaborate with cross-functional teams, including security, compliance, and IT operations, to ensure smooth integration and implementation of SailPoint solutions.
- Conduct regular system health checks, performance monitoring, and upgrades as needed.
- Develop and update documentation, knowledge base articles, and support guides for internal teams and end users.
- Participate in after-hours on-call support as required to handle critical incidents.
Qualifications:
- 4+ years of experience in SailPoint IdentityIQ administration, support, or related identity and access management systems.
- Strong understanding of identity lifecycle management, role-based access control (RBAC), and access certification.
- Experience in troubleshooting and providing technical support for SailPoint configurations, custom connectors, workflows, and rules.
- Familiarity with integration of SailPoint with various enterprise systems such as Active Directory, LDAP, HR systems, and cloud environments.
- Basic knowledge of scripting languages like Java, Beanshell, or PowerShell for custom development and automation.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication and interpersonal skills to interact with internal teams and clients.
