RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play.
For decades, RSA has pioneered many of the encryption, authentication, and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again, paving the way for the future of digital identity through the RSA Unified Identity Platform; next-generation and hybrid and cloud solutions; the first ever and only multi-functional, passwordless hardware authenticator; and a frictionless, mobile-optimized experience for the modern workforce. If you are self-motivated and looking for a fast-paced challenge doing something that truly matters, come join our winning team! For more information, go to rsa.com.
RSA is looking for a SaaS Operations engineering manager who will work cross-functionally to support RSAâs Cloud Identity platforms. The SaaS Operations engineering manager will work with the Global SecurID Operations group will demonstrate technical depth, strong interpersonal skills and passion to manage and drive RSAâs business problem resolutions.
Youâll use cloud services to help our engineering teams rapidly deliver RSAâs products and services, as well as provide technical knowledge and analysis of highly specialized applications. This position would require you to demonstrate high-level knowledge of, and provide operations expertise on, exceptionally complex problems.
You must be adept at interacting, communicating and partnering with other teams within RSA, such as engineering, business operations, support, professional services, as well as with leadership. You are intellectually curious and enjoy keeping your existing technical skills honed while developing new ones, so you can make strong contributions in your work. You will be dynamic and creative, willing to take on any challenge and eager to make a big impact.
Responsibilities
- Manage the Operations teams (DevOps and SaasOps teams at BLR) and provide application support for multiple mission-critical applications in SaaS and cloud environments
- Help Troubleshoot and resolve application, instance, and/or system issues, be able to arrive at RCA write-ups
- Overlook the Development, implement, document, and execute standard operations procedures,
- Improve and implement proactive monitoring. develop scripts for ad hoc monitoring, create technical reports about monitoring activities and use analytics tool for advanced proactive monitoring capabilities.
- Create and protect Production Secret keys, restrict access to sensitive customer data
- Plan the Working with Engineering to design automation of procedures, deployment, controls and Security
- Take part in SaaS Operations technical activities related to supporting, deploying, auditing and adopting new products and services
- Provide technical expertise and advocacy around how solutions should be implemented in production from SaaS Operations POV
- Demonstrate ability to work on several concurrent projects involving multiple stakeholders executing in a matrix environment
- Integrate technologies, processes, tools, and methodologies to mature SaaS Operations services (procedures, application management tools, monitoring and more)
- Communicate deployment and production related activities internally and externally when appropriate (especially during disaster recovery times)
- Participate in an on-call rotations & RCA discussions, and also plan coverage during off business hours
- Coordinate closely on various activities with internal teams and external service providers
Qualifications
- At least 10 years of experience in enterprise application support in Hosted and / or cloud environments
- At least 5 years of UNIX / Linux hands-on experience
- At least 6 years of experience in managing/supporting cloud solutions (AWS and or Azure)
- Applicative SQL Server DBA skills, including an understanding of DB schema and experience writing, tuning, and executing SQL queries
- Experience with monitoring tools usage and configuration (Zabbix, Cloud native, Dynatrace, Datadog)
- Experience in working with Cloud vendors (Azure, AWS, GCP)
- Programming & scripting experience (Python/Linux Shell/PowerShell etc.)
- Knowledge in network services (DNS, DHCP, NFS, SMTP, SSH) and networking equipment configuration (Routers, Switches, Load balancers etc.)
- Understanding of virtualization technologies
- Understanding basic infrastructure requirements for High Availability & maintaining customer SLA
Additional Skills Preferred
- Database systems (PostgreSQL, MySQL, MSSQL, Oracle), NoSQL systems (Cosmos, Redis)
- PagerDuty, Pingdom, Statuspage, Slack, Teams
- Experience with Orchestration tools (Terraform, CloudFormation, Ansible, Jenkins)
- Experience using AWS (EC2, RDS, ELB, CloudFormation, Lamda, S3, SecretsManager, IAM)
- Experience working with Atlassian Product suite (Confluence, Jira, statuspage.io)
- SUSE, CentOS, Redhat Linux, and Windows Server platforms
- STIG, OS system hardening
- Pearl/Python/Bash/Powershell scripting
- Log Analytics (AWS Cloud Watch, Azure Log Analytics, Datadog)
- Experience designing Monitoring Solutions and Build Guidelines
- SAML, Federation technologies
- Good understanding of Security concepts and Secure Development Life Cycle.
- Experience with Reporting and Analytics tools (Elasticsearch/Logstash, Kibana, Azure Log Analytics, AWS OpenSearch)
- Experience in working in regulated environments (SOC, PCI)
Soft Skills
- Ability to interface with business and technical leadership
- Experience in working in mission-critical environments
- Experience in working with customers
- Ability to work well under pressure within a technically challenging environment
- Excellent problem-solving, logical, and analytical abilities
- Solid understanding of change management, App Support and Tech Support services
- Available for On-call after-hours support
- Available for time schedules that do include some weekends
- Strong commitment to organizational work ethics
- Experience collaborating with different teams such as Software Development, Product Management and Support
- Detail oriented and follow strict Change Controls Guidelines
- Strong ability to set priorities on various influx of tasks
RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.
If you need a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team at
[Confidential Information]. RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.
