RPA Developer

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare

services and products company connecting patients, providers, payers, pharmacists, and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of experience, with more than 50,000 employees in nearly 60 countries, Cardinal Health ranks among the top 20 on the Fortune 500.

Department Overview

The Advanced Analytics and Automation team builds automation, analytics, and artificial

intelligence solutions that drive success for Cardinal Health by creating material savings, efficiencies, and revenue growth opportunities. The team drives business innovation by leveraging emerging technologies and turning them into differentiating business capabilities.

We are seeking an experienced support analyst to join the Digital Solutions Reliability team (which is part of the Digital Solutions department). This is an agile team focused on building and maintaining various automation applications within the enterprise such as Chatbots, VoiceBots, RPA, ML solutions, etc.

High-level team responsibilities will include:

Process Analysis / Opportunity Assessment and create Roadmap for execution

Build Opportunity Pipeline & Manage Opportunity Lifecycle

Idea Incubation, Design Thinking, Conducting POCs / POVs

Planning and delivery execution of enterprise-grade intelligent automation solutions

Enabling Automation Capabilities for enterprise-wide reuse (Playbooks, Reference

Architecture, Products, Bot Store, etc.)

Developing and fostering a culture of Create, Consult, and Cultivate

User Experience at the core of development

Ensure right levels of logging/monitoring/alerting in solutions to help operations

Update, monitor and maintain existing automation solutions

Responsibilities for this role:

Provide monitoring, support, and maintenance of DIA (Digital Intelligent Automation)

solutions production during EST hours i.e. (5.30 PM to 2.30 AM IST)

Supports global 24x7 operations team in technical support for business operations by

proactive overseeing, researching, and resolving production issues in automation solutions

and platforms

Supports efforts to define monitoring metrics and practices of Automaton solutions

Analyze system monitoring data and make the corrections/enhancements to the Automation

solution

Work on performance optimization and maintenance by following operational procedures

Support with transitioning of new bots into production support by following SOP's

Co-ordinate with developers and support resources to meet the SLA defined in Support

governance document

Setup continuous monitoring solutions for projects

Assist in improving support processes in place

Contribute to continuous improvement initiatives for Bot performance in production

Training and mentoring individuals on application support and delivery disciplines as team

grows

Qualifications:

Bachelor's degree in computer science, Information Systems, related technical degree, or

equivalent industry experience, and a minimum three years of IT experience

3+ years of experience in software development and support experience

2+ years of hands-on experience in designing/developing /supporting Automation Anywhere

or other RPA tools (Robotic Process Automation)

1+ year experience with support and monitoring team experience

1+ year experience in any monitoring solution like Splunk

Working experience/knowledge in infrastructure/application architecture

Working experience/knowledge in Public Cloud Infrastructure (GCP preferred)

Working experience/knowledge of Cloud technologies & Services (GCP preferred)

Working experience/knowledge of Power Automate, .Net, or other low code tools

Python & Java experience is preferred

Automation Anywhere certification is a plus

Excellent analytical ability to troubleshoot issues in Production environment

Outstanding work ethic and commitment to organization success

Willingness to adapt to and self-learn new technologies and deliver on them

Excellent verbal and written communication skills with ability to clearly articulate status of

requests and issues both with IT and business partner