routing and procurement

Job Title: SMS Routing & Procurement Manager

Position Details: Designation: Assistant Manager / Routing & Procurement

Location: Gurgaon

Job Summary As an SMS Procurement Manager at GTS, you will play a crucial role in managing

and developing relationships with SMS carriers to ensure the smooth operation of

SMS services. You will be responsible for negotiating and maintaining carrier

agreements, optimizing routing, monitoring performance, and driving revenue

growth through effective carrier partnerships. This position requires strong

communication, negotiation, and analytical skills to excel in the fast-paced SMS

industry.

Job Description:

1. Carrier Relationship Management: Build and nurture relationships with SMS

carriers, including negotiation and execution of agreements, pricing, and

service level commitments.

2. Performance Monitoring: Track and analyze carrier performance metrics,

ensuring compliance with service level agreements (SLAs) and quality

standards. Identify and address any issues or discrepancies promptly.

3. Routing Optimization: Optimize SMS routing and delivery based on carrier

capabilities, network performance, and cost-efficiency. Continuously assess

and improve routing strategies to maximize deliverability and minimize

latency.

4. Compliance and Regulatory Oversight: Stay updated with local and

international regulations governing SMS communications. Ensure carrier

compliance with legal and regulatory requirements, including privacy and

data protection.

5. Revenue Growth: Identify opportunities to expand SMS services through

carrier partnerships. Collaborate with sales and business development teams

to drive revenue growth by leveraging carrier relationships and exploring

new market opportunities.

6. Industry Monitoring: Keep abreast of industry trends, competitor activities,

and emerging technologies in the SMS and telecom sector. Provide insights

and recommendations for business strategy and product development

based on market intelligence.

7. Cross-functional Collaboration: Collaborate with internal teams such as

Operations, Product, and Engineering to align carrier requirements,

troubleshoot technical issues, and ensure seamless integration of carrier

services.

8. Reporting and Analysis: Prepare regular reports and presentations on carrier

performance, key metrics, and business insights. Provide recommendations

for performance improvements and cost optimization based on data

analysis.

9. Collaborate with cross-functional teams, including operations, finance, and

legal, to identify procurement needs, specifications, and requirements.

10. Monitor and analyze market trends, prices, and supplier performance to

identify cost-saving opportunities and drive continuous improvement.

11. Conduct regular supplier performance evaluations, addressing any issues or

non-compliance with established agreements.

Key Qualifications: Education: Bachelor's degree in Business, Telecommunications, or a related field/

MBA in operation, Marketing. Additional relevant certifications or qualifications are

a plus.

Experience: 3-6 years experience in carrier relations, telecom, or messaging

industry, preferably in SMS services.

Key Skills Strong understanding of SMS industry dynamics, including routing, carrier

interconnections, and industry regulations.

Excellent negotiation, communication, and interpersonal skills to build and

maintain relationships with carriers.

Familiarity with SMS platforms, protocols (SMPP, HTTP, etc.), and telecom

network infrastructure.