RO administrator

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Are you ready to embark on a technical adventure and become a hero to our external and internal users As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes.

You'll be a trouble shooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.

You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations.

As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives.

You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of - and taking action on the problem.

If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.

Your Future at Kyndryl

Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond - taking your future to the next level. With Kyndryl, the sky's the limit.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Technical and Professional Expertise

• 3+ years of experience in Customer Service or Technical Support
• Experience in disaster recovery management and DR tools and Working knowledge with Linux and DB(Oracle/MySql/SQL and TCL/Shell/Batch/PowerShell/Expect Scripts or similar scripting languages is must
• BCP-DR Application Architecture Your understanding customer IT-DR for On-Prime/Off-Prime/Hybrid Infrastructure for the application and Extremely good hands-on experience with Standalone and Clustered UNIX (AIX/Solaris/HPUX/RHEL/etc.) and windows platform
• Your understanding DR-DRILL Manual RUN-BOOK, to map them into Kyndryl Resiliency Orchestration solution (Sanovi DRM solution) Content Maintenance Perform updates, revisions Materials subject to maintenance include: LLD, HDL, Solution Design/Approach document, Technical Reports, PPTS etc
• Experience in Linux and any database (Oracle, MySQL). . Strong understanding of the Data Protection (Back-up & Recovery, BCP DR, Storage Replication, Database Native Replications, Data Archival & Retention) for application workloads such as MS SQL, Exchange, Oracle, VMware, Hyper-V, azure, AWS etc
• Should be able to write scripts to integrate with different technologies using CLI's /API's and Understand and strong knowledge of any Storage Replication technology with various DR Scenarios and Conduct a Business Impact Analysis to identify critical business functions, data, and systems, and determine their recovery priorities
• Application testing experience may be added advantage Overall IT Infrastructure understanding is an added advantage Cyber (IT) Security related experience is an added advantage
• Create a comprehensive disaster recovery plan that outlines strategies, procedures, and responsibilities for recovering systems and data in various disaster scenarios and Regularly review and update the disaster recovery plan to reflect changes in the organization's infrastructure, business processes, and technology
• Define Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) for different business functions and systems and Establish metrics to measure the effectiveness and efficiency of the disaster recovery processes
• Organize and conduct regular disaster recovery drills and tests to validate the effectiveness of the recovery plan and identify areas for improvement
• Respond to and coordinate incident response efforts in the event of a disaster or disruptive event and Keep management and stakeholders informed about the status of disaster recovery preparedness, including risks, progress, and improvement

Preferred Technical and Professional Experience

.Experience with windows or Linux automation/scripting

.Experience with network automation

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learningprograms give you access to the best learning in the industry to receive certifications, includingMicrosoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact's Kyndryl email address.