Risk & Compliance - Sr Professional II

Calling all innovators find your future at Fiserv.

We re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What will you do:

The Client Oversight and Assessments (COA) organization prides itself on delivering superior levels of service and thought leadership in fulfilling our client s third party risk management requirements. Clients continue to have significant oversight expectations when outsourcing their critical services to Fiserv and as a Client Oversight and Assessment analyst, you will deliver first-class, on-time fulfilment of client oversight requests.

What will you need to know:

As an Associate in the COA team, you will provide meaningful, accurate, appropriate, and consistent security information to authorized requesters within required timeframes. This includes:

Client Response Fulfillment:

• Monitoring the client request queue and taking ownership of received requests.
• Utilizing standardized and approved information to respond to client requests timely and accurately.
• Form relationships within Fiserv to obtain, update and validate responses to continue growing the repository of standardized responses.
• Discussing with requesters their agreement to, or the advantage of accepting Fiserv s Information Assurance Portfolio in lieu of completing proprietary questionnaires.
• Escalating any perceived issues including, but not limited to, inconsistencies in information or practice and deadlines in jeopardy.

Client Assessment Support

• Oversee the execution of assigned client assessments according to department program and procedures.
• Liaise between client and Fiserv-facing personnel to understand the client assessment scope and deliverables.
• Create client assessment agenda that meets the needs of the client and subject matter experts across Fiserv.
• Host clients during virtual or onsite visit and execute assessment agenda as designed.
• Track and resolve assessment follow-up deliverables.

Process Management

• Follow and assist with maintenance of department processes using the prescribed tools and methodologies.
• Recommend process improvements and assist with their design and implementation.
• Maintain metrics as necessary for monthly reporting.
• Participate in department training awareness programs, which includes identifying constituent communities and presenting program materials to promote.
• Participate in calls with constituents groups to promote the program and its goals.

Candidate Qualifications:

Bachelors degree preferred, with emphasis in Accounting, Finance, Management, Information Technology, or general business or equivalent field. 2 - 4 years of risk management, audit, or industry experience (internal audit, internal controls, risk management, compliance management, regulatory agency, law firm, accounting, technology, or operations). Aptitude for risk management and controls. Ability to confront conflict and difficult issues in a professional, assertive, and proactive manner. Excellent written and oral communication skills Strong collaboration and influencing skills. Ability to drive for results and client focus orientation. Analytical, critical thinking, project management, interpersonal, and communication (written, oral, and listening) skills. Ability to work effectively within a fast paced complex organization and interact with all levels of management. Logic and critical thinking Prioritize and manage workload. Have a solid understanding of, or can quickly learn, the technology involved and the organization.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune magazines Worlds Most Admired Companies 9 of the last 10 years, one of Fast Company s Most Innovative Companies, and a top scorer on Bloomberg s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won t send you a check to cash on Fiserv s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.

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