Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 148 million registered learners as of March 31, 2024.
Coursera partners with over 325 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, Guided Projects, and bachelor's and master's degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in fields such as data science, technology, and business. Coursera became a B Corp in February 2021.
Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.
We at Coursera are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. As a remote-first company, our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates.
Job Overview: As a Revenue Operations Specialist, you will be joining the Enterprise Revenue Strategy & Operations team to be a strategic advisor to Coursera's field teams, managing the Quote to Cash process, facilitating complex deal structures and requests that our customers demand. As strong advocates of efficient process & technology, our team works to align cross-functional teams and build scalable solutions to continuously improve the processes, tools and policies at Coursera.
This person will drive scale within the Sales organization, allowing Sales to focus on selling, while we create efficiencies, increase profitability, and enforce stronger controls. The ideal candidate is a problem solver, detail oriented, self-starter and passionate about being part of a collaborative team. Having familiarity with the B2B Subscription SaaS model will be a great plus.
This role represents a tremendous growth opportunity for individuals seeking to build a career in the SaaS space and have an interest in understanding the operations behind Sales, Customer Success, Sales Operations, Revenue Operations, Pricing Strategy, Financial reporting and Legal. If you thrive in and enjoy a fast-paced, innovative, cross-functional working environment, this will be a good opportunity for you.
Responsibilities:
- Coordinate with Revenue Operations leadership to enforce best practices around deal structure, order form guidelines, and all other presale processes for a smooth booking process
- Work cross-functionally with our Sales, Customer Success, Legal and Finance teams to drive alignment on internal close process and reduce inefficiencies during end of month/quarter
- Verify submitted Order Forms for completeness, accuracy, and conformance to Coursera's sales order acceptance policies
- Ensure the timely and accurate handoff of the Customer's provisioning details to the Implementation Services team for delivery of product and services
- Be a strategic subject matter expert on optimizing deal structures to ensure the highest rates of success
- Support the Enterprise Business team with general Salesforce.com inquiries, data stewardship, and Quote-to-Cash process improvements
Basic Qualifications:
- 4+ years of experience in a Sales Operations, Deal Desk, or Order Management role
- Experience working in a B2B SaaS subscription business model
- Experience performing data updates to key Sales information in Salesforce.com such as Leads, Accounts, and Opportunities
- Ability to create custom reports in Salesforce.com for End users and Management to analyze our business performance
- Must have business customer service skills and a can do attitude
Preferred Qualifications:
- Knowledge of key SaaS metrics such as ACV, ARR, Churn, and Renewal Rate is a plus
- Experience working with a quoting/CPQ solution
If this opportunity interests you, you might like these courses on Coursera:
- Salesforce Sales Operations Professional Certificate
- Google Project Management: Professional Certificate
- Successful Negotiation: Essential Strategies and Skills
Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at [Confidential Information].
For California Candidates, please review our CCPA Applicant Notice here.
For our Global Candidates, please review our GDPR Recruitment Notice here.
