- Perform system administration activities, which includes coordinating and managing the post-go live configuration of 3M applications and interfaces, analyzing workflows while complying policies, procedures and constraints of assigned clients.
- Perform escalated analysis, troubleshooting, testing, and issue resolution in support of multiple clients for supported applications.
- Monitoring of the network, servers, cloud and applications to ensure full availability and optimum performance daily. Utilize software tools and logs to monitor network and system health
- Assure technical support problem resolution related to 3M applications and infrastructure through cooperative relationship the 3M support and Managed Cloud Services teams.
- Perform system maintenance tasks including application and operating system updates etc.
- Willingness to be on-call
Your Skills and Expertise
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
- Bachelor s Degree or higher from an accredited university AND eight (8) years experience in web-based application implementation or support, cloud computing and/or network engineering
OR
- High School Diploma/GED or higher from an accredited institution and a minimum of (12) years experience in web-based application implementation or support, cloud computing and/or network engineering in lieu of the bachelor s degree education requirement
AND
In addition to the above requirements, the following are also required:
- Minimum of six (6) years experience in troubleshooting and configuring software applications and interfaces and web services.
- Familiarity with Windows Server Administration and e xperience in implementing or supporting business applications.
Additional qualifications that could help you succeed even further in this role include:
- Knowledge of Cloud AWS technologies and concepts such as Lambda, s3, IAM, VPC, SSM, AMIs, EC2, RDS, EBS
- Knowledge of and experience with monitoring applications, servers, and/or networks and with AWS SysOps Administrator or Cloud Practitioner Certification or similar work experience
- Ability to juggle multiple internal and external requests in a calm, friendly and efficient way.
- Experience in installing, configuring, and troubleshooting network connectivity issues.
- Understanding of and experience with provisioning and managing infrastructure as well as applications in cloud environments, preferably in AWS.
- Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
- Demonstrated ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround.
