KEYOBJECTIVE
- O2C team is accountable from the time an order is booked until invoices are created and receipt applied to the same. Its functions include Collections, Credits and Cash Applications.
- Build credibility with stakeholders by virtue of addressing their challenges in quick time with appropriate solution.
SPECIFICRESPONSIBILITIES
- Reducing unapplied cash on day to day basis.
- Downloading daily deposits from bank system for posting.
- Communicate process updates to team.
- Achieving KPIs allocated as goals (productivity, quality, unapplied cash, acquisition CIT, C-sat, etc)
- Work on moving customers from Check to EFT payout methodology for a better customer experience.
- Assist in account reconciliation queries with Sales/Collections/Customer/Cash Management & other stakeholders. Provide assistance in internal and external audits & provide support on audit requests
- Responsible for processing refund requests and making general ledger adjustments.
- Conduct in-depth research and analyze overpayment in resolving unapplied cash.
- Provides administrative support for accounting functions including areas of general ledger, accounts payable, accounts receivable, fixed assets, and inter-company transactions.
- Take personal accountability & ownership in resolving issues/challenges for customers (internal & external)
RELEVANTEXPERIENCE&TRAINING
- Good communication skills (Written and Verbal) in English.
- Should be open in making calls to customers when needed.
- Overall experience of 3-5 years with minimum education of graduation in Commerce.
- B2B / B2C Cash Apps, Accounts Receivable, Accounts Payable experience is a must.
- Well acquainted with MS Office (specifically Excel).
- Open to working shifts.
COMPETENCIES
- Communication (written & verbal)
- Gains win-win outcomes with colleagues or customers
- Handles objections with authority and credibility
- Demonstrates ability to influence without authority
- Listens carefully and attentively to clarify and confirm understanding of others
- Conveys information, thoughts, and opinions in a compelling manner, appropriate to the audience
- Perseveres to deliver against objectives and takes personal accountability for own performance
- Knows what level of performance is expected and how to get support as required
- Demonstrates attention to detail in all aspects of work
- Acts with a sense of urgency and confidence to deliver quality work in a timely manner
- Demonstrates resilience in the face of challenging situations
- Delivers results while ensuring compliance with Oracle's Code of Ethics and Business Conduct
- Builds trust, mutual support and understanding with colleagues
- Demonstrates acceptance and respect for others
- Values diverse thinking and seeks to understand different perspectives and cultures
- Demonstrates value as a team player both within and across teams
- Demonstrates understanding of unique internal and/or external customer needs and how to meet them
- Implements improvements in efficiency, effectiveness, and productivity
- Values and explores ideas and suggestions made by others
- Considers alternatives to existing assumptions, practices, and thinking
- Shows willingness to adjust to changing work environments
- Offers ideas on where improvements could be made
- Works efficiently in situations of uncertainty
- Assimilates and evaluates new data and facts in a timely manner to support effective decision-making
- Gathers appropriate data and diagnoses root cause of issues
- Tackles problems enthusiastically views problems as a challenge
- Recognizes problems knows when to seek input from others or escalate to a higher level in a timely manner
- Draws accurate conclusions from qualitative and quantitative data
Functional Competencies
- Cash Applications
- Reconciliations
- Risk Management
Career Level - IC2
