This job is with Oracle, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Job Responsibilities
To assist the sales organization in the generation of license revenue and help customers better manage their licenses through the accurate and timely migration of customer's existing licenses in line with Oracle Policies
- Perform comprehensive research of customer details on Oracle internal applications like OM, IB, OKS, CBMS, LIT, GMA, and Q.
- Develop and maintain a well-rounded knowledge of Oracle's Policies, systems and migration-related tools
- Apply current business practice policies in determining license migration path and license migration fees calculation
- Validate payment of license and support invoices for migrating licenses
- Collaborate with License Sales teams, Support and contracts team to streamline the quote to order cycle
- Provide interpretation of migration results to internal customers
- Provide advisory role to sales for license migration - identify potential issues, desired outcomes, and suggest solutions/alternative approaches
- Serve as primary point of contact for all process related inquiries
- Manage Q workflow to allocate resources based on their skillset
- Assist in decision making by reporting volumes & trending to the management as applicable
- Responsible for getting certified on core process periodically
Key Skills
Strong communication skills [Verbal and Written] - Skill to interact with diverse stakeholders and departments across cultures, internationally
- Problem Solving and Decision Making skills - To recognize deviations from standard practices and analyze situations to make decisions
- Strong analytical skills Skill to perform calculations and evaluate support
- Ability to consistently meet deadlines, manage priorities and achieve goals
- Should be well versed with Computer Usage and MS Office Applications like Excel, Word and Power Point
- Innovation Ideation and process recommendations to improve customer experience, team efficiency and continuous improvement
- Cross skilling on lateral LOBs
- Good interpersonal & Presentation skills
- Reasonable business communication skills which assists in partnering with other internal groups and management
- Models positive values & inclusive behavior
Career Level - IC1
Key Competency
- Change Agility
- Shows willingness to adjust to changing work environments
- Communicating for Impact
- Articulates clear and concise messages in a logical and descriptive manner
- Ensures that proposals or arguments are supported by strong logic and a compelling business case, addressing all relevant factors
- Collaboration
- Collaborates cross-functionally to deliver on shared objectives
- Demonstrates value as a team player both within and across teams
- Performance drive and Execution
- Does what it takes to get the job done and takes personal accountability for own performance
- Demonstrates attention to detail in all aspects of work
- Acts with speed and confidence to deliver quality work in a timely manner
- Mastering Complexity
- Assimilates and evaluates new data and facts quickly to support effective decision-making in a timely manner
- Gathers appropriate data and diagnoses root cause of issues
- Competitive Edge
- Demonstrates understanding of unique internal and/or external customer needs and how to meet them Implements improvements in efficiency, effectiveness, and productivity Values and explores ideas and suggestions made by team and stakeholders
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We've partnered with industry-leaders in almost every sectorand continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
