Retention Executive

Company Name- uFaber Edutech Pvt Ltd.

Shift Timing/ Day- 10:30am-7:30pm

Mon-Sat working.

Location-Work From Home

Website: www.ufaber.com

Job Title: Retention Executive(Collection)

Job Type: Full-Time

Job Description:

We are seeking a motivated and detail-oriented Collection Executive to join our dynamic team. The Collection Executive will be responsible for managing and overseeing the collection of payments from our clients and customers. The ideal candidate should have excellent communication skills, a strong ability to negotiate, and a proactive approach to resolving payment issues.

Key Responsibilities:

Contact clients and customers to collect outstanding payments via phone, email, and other communication channels.

Maintain accurate records of all collection activities and update the payment status in the system.

Work closely with the finance and sales teams to resolve billing discrepancies and disputes.

Negotiate payment terms and manage payment plans with clients as needed.

Provide regular reports on collection progress to the management team.

Qualifications:

Previous experience in a similar role, preferably in the edutech industry.

Strong communication, negotiation, and interpersonal skills.

Proficiency in MS Office and familiarity with billing and accounting software.

Ability to work independently and handle multiple tasks simultaneously.

Detail-oriented with strong organizational skills.

If you are a proactive and result-driven professional looking to grow your career in collections, we encourage you to apply!

What we offer-

Fixed monthly CTC-15,000 - 18,000 plus Incentives

Please send your resume [Confidential Information]