Duties and responsibilities
- Design and execute orientation programs for retail store teams
- Conduct onboarding training sessions for new retail hires
- Act as a consultant to Retail Sales Team for challenges they have on the job
- Assign mentors and coaches to new sales team members
- Observe how salespeople and cashiers interact with clients to identify areas of improvement
- Determine training needs both for individuals and teams
- Organize role-playing activities to simulate difficult client cases (e.g. how to overcome objections)
- Advise salespeople how to upsell products and services
- Apply various sales training techniques (e.g. gamification, case studies and group activities)
- Maintain updated records of training curriculum and material
- Coordinate with stakeholders to ensure seamless training across all retail stores
- Conduct rewards and recognition programs to motivate the Retail store team
Desired Candidate Profile
- Work experience as a Retail Trainer, Sales Trainer or similar role
- Experience in retail/hospitality industry
- Availability to travel and visit our retail stores, as needed
- Ability to manage the full training cycle, including conducting in-person activities and using e-learning platforms
- Excellent presentation skills
- Ability to motivate employees to achieve sales quotas
- BSc degree in Education, Human Resources or relevant field
- Additional certification in training is a plus
- Excellent communication (English & Hindi) and negotiation skills
- Proficient in handling social media and other marketing channels
- Should be able to manage escalations and queries
- Excellent time management skills
- Should have good work ethics and calm attitude
