Retail Supervisor Secunda

• Ensure the implementation of customer service and relations in line with quality and performance standards through floor management
  
• Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved
  
• Ensure quality control measures are completed and standards adhered to at all times
  
• Regularly liaise with the Area Manager on Operational Plans processes and performance standards to ensure line of sight on the practices underpinning crossfunctional processes
  
• Stay abreast of developments in the region within shopping center
  
• Conduct weekly and monthly staff meetings
  
• Take ownership and accountability for maintaining quality standards service and desired outputs within interrelated functional areas of responsibility
  
• Actively participate in the selection process of suitable applicants to fill vacancies
  
• Train and coach staff to meet the required standards
  
• Coach staff on how to resolve and handle conflicts
  
• Complete performance reviews for all staff on a quarterly basis
  
• Ensure that all payroll administration is completed in line with the specified timeframe process and requirements
  
• Check Audit pack on a daily basis
  
• In consultation with the Area Manager and Accountant monitor
• Income and Expenditure by checking monthly income statements and implementing corrective action
  
• Review weekly/monthly results and preparing weekly/monthly report for Area Manager
  
• Identify and discuss marketing and promotional ideas with Regional
• Marketing Manager and develop a marketing plan to drive customer attendance
  
• Implement marketing and promotional material and initiatives accordingly to plan
  
• Provide regular feedback on all Promotional and Marketing initiatives feedback must include weaknesses and learning points.

Requirements

• Grade 12 with Maths/Maths Literacy with a minimum pass rate of 40 percent

• 3 Year degree or diploma

• 4 to 6 years experience in a retail customer focused environment

• Personal Flexibility in terms of working hours including Sunday holiday work and night work