Job Description
Primary performance indicators. Store Revenue Store Operations Shrinkage Customer Satisfaction levels Role will include: Interact with the Customers and assist the process of Sale at the Retail Stores, by providing consultative inputs for purchase of products from our catalogue Achieve and work towards exceeding the monthly targets of Revenue and any other metric as communicated Execute tasks of store processes and daily operations at the store for maintaining the standards of store display and ambience Execute tasks as assigned during inventory and stock movement, by coordinating with the Operations and Sourcing teams Execute Visual Merchandising guidelines for the Store so that it consistently exudes our brand experience Take up initiatives and/or small projects as assigned for process improvements in daily tasks, data management Store Operations to boost Store efficiency and profitability Requires working on Saturdays/Sundays Desired Skills and Functional Experience: Retail / Selling and Customer Interaction experience is must. Great command of communication / language (English + one vernacular at least) - ability to hold conversations with customers on their dream home, help them pick the right products, understand their sense of aesthetics and guide them accordingly High energy, cheerful person + ability to smile always despite the situation / time Empathy for people and situations; highly approachable person Honesty and transparency in communication; shows warmth in interactions Extremely hard-working and committed to the cause / values / vision of UL Love for beautiful homes, and all things beautiful; a love for aesthetics Willingness to learn rapidly + Ability to consistently make things better Ability to use technology effectively + Ability to use apps / tools to provide design / catalogue consultation.
