Retail Sales Executive, you will play a crucial role in driving rental growth by engaging with customers and promoting our rental services and products. You will have the opportunity to interact with both new and existing customers, providing personalized assistance and building strong relationships.
Responsibilities and Ownership:
- Engage with customers visiting the retail store, understand their furniture and appliance rental needs, and provide appropriate recommendations.
- Actively promote Rentomojos rental services and products to increase rentals and achieve sales targets.
- Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Educate customers on the advantages of renting furniture and appliances, including cost savings, flexibility, and hassle-free maintenance.
- Demonstrate product features and benefits to customers, highlighting the quality and value of Rentomojos offerings.
- Maintain thorough knowledge of Rentomojos rental inventory, pricing, and promotional offers.
- Process rental orders, complete necessary documentation, and ensure smooth rental transactions.
- Collaborate with the store team to maintain the stores visual appearance, ensuring products are displayed attractively and well-organized.
- Stay updated with industry trends, competitor activities, and customer preferences to provide valuable insights for business growth.
- Maintain accurate records of customer interactions, inquiries, and sales data using Rentomojos CRM system.
- Continuously strive to meet and exceed individual and team sales targets.
- Generate positive online reviews and ratings from customers monitor and track online mentions, reviews, comments, and discussions/shared experiences on retail stores, individuals, or brands across various platforms such as social media, review sites, forums, and news articles.
PREFERRED QUALIFICATION
- Bachelors degree in business, marketing, or a related field is preferred.
- Proven experience in sales or customer service roles, preferably in a retail environment.
- Excellent interpersonal and communication skills, with the ability to engage and build rapport with customers.
- Strong persuasive and negotiation skills to promote rental services and close sales.
- Knowledge of furniture and appliances, including their features and functionalities, is desirable.
- Ability to work in a fast-paced, target-driven environment, with a proactive and result-oriented approach.
- Familiarity with CRM software and basic computer skills.
- Flexibility to work weekends, holidays, and evening shifts as per the stores operating hours.
Benefits:
- Competitive salary with performance-based incentives
- Comprehensive training and development programs
- Opportunities for career growth within a rapidly expanding company
- Employee discounts on Rentomojo products and services
- Positive and inclusive work environment
Technical Skills:
- Sales Techniques: A strong understanding of sales techniques, including prospecting, qualifying leads, presenting, and closing deals.
- Product Knowledge: Familiarity with furniture and appliances, including their features, specifications, and benefits, to effectively communicate with customers and address their needs.
- CRM Systems: Proficiency in using Customer Relationship Management (CRM) software to manage customer interactions, track sales activities, and maintain accurate records.
- Computer Skills: Basic computer skills, including proficiency in using email, spreadsheets, and word-processing software.
Behavioral Skills:
- Customer Focus: A genuine passion for providing excellent customer service and the ability to prioritize customer needs and ensure their satisfaction.
- Communication: Strong verbal and written communication skills to effectively engage with customers, explain complex concepts in a clear manner, and build rapport.
- Persuasion and Influencing: The ability to persuade and influence customers, using persuasive techniques to promote rental services and close sales.
- Adaptability: Flexibility to adapt to changing customer demands and store requirements, and willingness to learn and implement new strategies and processes.
- Teamwork: Collaboration with store team members to achieve shared goals and contribute to a positive and supportive work environment.
- Resilience: Ability to handle objections and rejection in a professional manner, maintain a positive attitude, and persist in achieving sales targets.
- Problem-Solving: Strong problem-solving skills to address customer inquiries, resolve issues, and find creative solutions to meet customer needs.
- Time Management: Effective prioritization and organization skills to manage multiple customer interactions, and administrative tasks, and achieve sales targets within given time frames.
- Join Rentomojos retail team and be part of an exciting journey to revolutionize the rental industry by providing exceptional customer experiences. Apply now and contribute to our mission of making renting the smarter choice!
