About us
Indicia Worldwide is an insight and technology led communications agency with global production expertise.
Why we exist: we create new value
At Indicia Worldwide, our philosophy is one of creating new value. We create new value at every step of the journey that a brand takes to market, by driving an increase in marketing performance and reducing costs in marketing execution. For our clients and their customers, we are building mutually-beneficial partnerships. We see this proposition, built around the perfect balance of efficiency and effectiveness, as pioneering, entrepreneurial and, above all else, sustainable.
Our substantial investment in our technology and data science capability, and resource, provides our differentiation in the marketplace. Data insight and marketing technology give us the ability to measure our work, evidencing ROI as the most critical metric in today's environment.
We see ROI where others don't. We are the only agency that combines creative, data and technology talent with production and procurement expertise to improve your marketing performance and efficiencies. We realise ROI for our clients by enabling them to deliver more engaging, cost-effective and sustainable customer experiences.
As a business, we draw on a rich heritage from the worlds of print, creative production, retail, data, digital, tech, and creative, bringing these disciplines together to support global brands with their omnichannel marketing activation needs.
We believe in what we do. We believe this proposition makes us unique. We have the capacity to redefine the way marketing is activated for our clients across the globe. Now, and well into the future.
The output: Improved client performance by engaging consumers with brand ideas better, faster, and more cost-effectively across every step of the journey that a brand takes to market.
Purpose of the role
- The Production Manager manages the end-to-end production of print and retail display projects. The PM will also be expected to mentor and upskill the Production Executives and face the client directly.
- You will work within your team and other relevant departments on the delivery of client production activities with the highest compliance and quality standards.
- You will have accountability for the accuracy, quality, timeliness and profitability of multiple campaigns and projects by managing the briefing, scheduling and delivery process on behalf of the client.
- You will help drive the effectiveness of our internal delivery processes and by doing so maintain client profitability.
- Manage and fulfill BTL (print, POSM, displays) needs of the marketing team of the company's global and local clients.
Strategic Thinking
- Create a collaborative environment and stimulate discussion on upcoming projects and requirements in the production space
- Confidently demonstrate your knowledge as a subject matter expert and are happy to field questions and find solutions
Process Focus
- Pro-actively propose continuous improvement initiatives to your line manager or wider team, as well as provide advice on strategic campaigns
Campaign Management
- Be comfortable with managing briefs
- Be comfortable questioning a brief to ensure you can effectively deliver it.
- Provide regular campaign updates and proactively communicate the next steps to the Senior Production Manager or Team Leader in advance.
- Produce clear campaign plans and manage client expectations confidently throughout the delivery of a project.
- Ensure all activity reports are accurate and deliver value to your client based on their reporting requirements
- Provide adequate support to the Client Services team when required from thorough spec completion and following the required ways of working
Analytical Skills: Data Quality, Reporting and Insights
- Understand the importance of data quality and its business impact follow compliance processes to ensure data accuracy at all times.
- Present monthly review of savings and projects delivered highlighting key achievements, challenges and progress against reciprocal KPI's
- Understand why savings are up/down and proactively take steps to collaborate with key stakeholders to improve performance and ensure data accuracy and completeness
Negotiations Management
- Manage team and supplier conversations to find mutually beneficial outcomes, be it in terms of savings, value engineering, quality, etc.
Skills, knowledge, experience and exposure:
- The Production Manager will likely have 7+ years of Print & POSM production management experience.
- Relevant project management and supplier liaison experience will also be considered positively.
- Industry background or education will be strongly positive.
- Fluency both written and spoken in English.
- Client Interfacing skills for management of the account.
Mindset to navigate the role
- Clear and effective communication skills at all levels in the hierarchy
- A solution-orientated and resolution mindset, where problems are just the starting point for finding solutions.
- A problem-solving mindset, as the nature of the role will require to navigate different types of challenges and new scenarios.
- A technology-oriented mindset, as you will have to use different technologies in your daily job
- Attention to detail is critical in the Production Managers role
- Good mediation skills, as you will act as one of the links between Indicia Worldwide and the suppliers
The softer skills that we believe will help you thrive in this role:
- A positive can-do attitude at all times, setting an example for team members
- A high level of energy when delivering and the ability to face challenges in a serene and collaborative manner.
- A curious mind, i.e. wanting to know all about internal operations and processes, aiming for continuous improvement.
- Accountability: you are a professional and we will treat you as such. You will be expected to manage your workload and to raise your hand when you need team support
- Collaborative spirit: use we, not me. If someone is in trouble, you will do your best to support.
- A good communications skillset with both internal and external teams
- Exceptional prioritization skills
- A strong ability to work under pressure and to comply with deadlines.
Role Requirements
- An onsite model applies to this role, which requires one being at the client's office in Bangalore alongside the marketing team five days a week.
- Travel to conferences or client events might be required on occasion.
- Whilst the contracted hours for the role are 9.00am to 5:30pm, Mon Fri, the project-based nature of the role requires that some days you will have to work outside of these hours, and you will recover that time in other moments.
We are an equal opportunities employer and as such, will make any reasonable adjustments to accommodate the needs of all candidates. If you have any such needs or requirements in the context of your interview, please notify us so that we can make the appropriate arrangements.
