Restaurant General Manager

Role & Responsibilities Restaurant General Manager. Team Planning Explain team planning and its benefits. What are the two types of turn over Prevent unplanned turnover. Retaining your team. Calculating your bench plan. Recruitment. Why is recruiting an ongoing concern What happens when you don't recruit Recruiting and staffing. Recruiting readiness Team Selection. What does your selection process matter Selecting to succeed Designing the selection sequence The cost of a poor hire How to check references Managing Restaurant Training. Determine training needs and develop training plans Manage job training Manage cross training Manage management training Selecting team members for cross training. Practice assessing training needs and creating a training plan Create and execute a management training plan Communicating With Your Team Use the SWPPUS. Communication Board As an RGM, you are accountable for: o Putting the Communication Board where your restaurant team can see it, but out of our customers view. o Updating the board often. o Using the board as a tool to communicate with the team and display current information o Holding pre-shift meetings near the board. Conduct an Effective Meeting. Understand the Importance of Meetings Review the Reasons for Meetings Prepare for Meetings Develop a Meeting Agenda. Conduct a Meeting with Managers. Maximizing Restaurant Performance Identify Tools to Measure Restaurant Performance Team Member Turn Over (TMTO) Calculations Evaluate Your Restaurants Performance Prepare & Present a Period Business Plan. Observe & Conduct a Period Business Review Coaching Your Team. The four faces of coaching Coaching opportunities choose the best approach Put it into practice The coaching conversation Building Sales. Building successful restaurants Using marketing to drive sales - tools you can use. Know your trade area - active local marketing. Driving sales inside the restaurant - making the most of every visit Building guest loyalty