Job Description
Skills:
P&L, Food Cost Management, Labor Cost Management, Waste Management, Team Management, Sales Management, Role & Responsibilities
Restaurant General Manager. Team Planning
Explain team planning and its benefits.
What are the two types of turn over
Prevent unplanned turnover.
Retaining your team.
Calculating your bench plan. Recruitment.
Why is recruiting an ongoing concern
What happens when you don't recruit
Recruiting and staffing.
Recruiting readiness Team Selection.
What does your selection process matter
Selecting to succeed
Designing the selection sequence
The cost of a poor hire
How to check references Managing Restaurant Training.
Determine training needs and develop training plans
Manage job training
Manage cross training
Manage management training
Selecting team members for cross training.
Practice assessing training needs and creating a training plan
Create and execute a management training plan Communicating With Your Team
Use the SWPPUS. Communication Board
As an RGM, you are accountable for: o Putting the Communication Board where your restaurant team can see it, but out of our customers view. o Updating the board often. o Using the board as a tool to communicate with the team and display current information o Holding pre-shift meetings near the board. Conduct an Effective Meeting.
Understand the Importance of Meetings
Review the Reasons for Meetings
Prepare for Meetings
Develop a Meeting Agenda.
Conduct a Meeting with Managers. Maximizing Restaurant Performance Identify Tools to Measure Restaurant Performance
Team Member Turn Over (TMTO) Calculations
Evaluate Your Restaurants Performance
Prepare & Present a Period Business Plan.
Observe & Conduct a Period Business Review Coaching Your Team.
The four faces of coaching
Coaching opportunities choose the best approach
Put it into practice
The coaching conversation Building Sales.
Building successful restaurants
Using marketing to drive sales - tools you can use.
Know your trade area - active local marketing.
Driving sales inside the restaurant - making the most of every visit
Building guest loyalty
