Resorts Operational Manager Jobs in Abroad Countries

URGENT HIRING !!!

For more information call or whatsapp +91 8800897895

location's : Canada , Australia , New Zealand , UK, Germany , Singapore ( Not In India )

Benefits : Medical Insurances , Travel allowances , Flight Tickets , Meals , etc

Key Responsibilities:

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• Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximise the profitability of all outlets. Maintain effective cost controls in all areas.
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• Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
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• Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
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• Work alongside all HODs to ensure the smooth running of the day-to-day operations.
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• Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
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• Deputise for the General Manager in his absence and at various meetings & events.
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• Be responsible for maximising profit through the consistent delivery of the highest standard of service.
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• Ensure consistent implementation and review of SOPs throughout all Departments.
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• Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel.
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• Monitor the hotel functions book and familiarise yourself with all updates & amendments.
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• Liaise daily with the GM and M&E Manager to forecast Hotel business on a weekly basis and plan accordingly.
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• Maximise financial opportunities and achieve pro-active up-selling environment throughout the hotel.
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• Carry out Duty Management shifts as required.
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• Conduct regular fire walks and Health & Safety audits.
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• Promote a positive employee relations culture through effective communication and regular team meetings.
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• Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.