About Us:
Aguada Anchorage is an exquisite Villa Resort located 5 mins walking distance to the Sinquerim beach. We are a family-owned and run resort and treat all our employees as part of our big family. We are currently seeking a dynamic and customer-focused individual to lead our team. If you have the natural ability to lead, communicate and enjoy working with others, we welcome you to join our Aguada Anchorage family.
Job Overview:
As an Operations Manager, you will be responsible for overseeing the overall operation of the hotel. . Your primary goal is to ensure the smooth and efficient functioning of all resort departments, delivering exceptional guest experiences, and maintaining high standards of service. The Operations Manager plays a pivotal role in creating a positive and memorable environment for guests while achieving financial and operational objectives.
Key Responsibilities:
Operations Management:
- Supervise and coordinate the day-to-day operations of all resort departments, including reservations, front desk, housekeeping, food and beverage, maintenance, and human resource.
- Implement and maintain **standard operating procedures for each department to ensure a seamless and efficient workflow.
- Ensuring safety and cleanliness of the resort facilities and compliance with regulations.
Guest Services:
- Foster a culture of exceptional guest service by setting high service standards and ensuring staff training.
- Handle guest feedback and complaints promptly and effectively, taking necessary actions to resolve issues and enhance guest satisfaction.
- Taking key decisions to ensure guest satisfaction while protecting the interests of the resort
Financial & Revenue Management:
- Optimising the resort's revenue
- Manage the resort's budget, ensuring financial goals are met and expenses are controlled.
- Implement cost-saving measures without compromising service quality.
- Analyze financial reports and trends to make informed decisions and recommendations.
Team Leadership:
- Recruit, train, and supervise resort staff, ensuring they adhere to company policies and deliver outstanding service.
- Foster a positive work environment, promoting teamwork and professional development.
- Conduct regular performance evaluations and provide constructive feedback.
- In-charge of recruitment of staff
Marketing and Sales:
- Collaborate with the marketing team to develop and execute strategies to attract new guests and retain existing ones.
- Actively participate in sales efforts and promotional activities to drive revenue.
- Monitor market trends and competitors to identify opportunities and challenges.
- Co-ordinating with social media manager, content creators and other branding, marketing & PR companies hired by the resort.
Event Management:
- Oversee the planning and execution of events, conferences, and special occasions hosted at the resort.
- Coordinate with various departments to ensure seamless event operations and guest satisfaction.
Health and Safety Compliance:
- Ensure compliance with health and safety regulations, implementing protocols to maintain a safe environment for guests and staff.
- Conduct regular safety drills and training sessions.
Strategy & Policies
- Involved with suggesting & implementing various strategies to improve all aspects of each department
- Suggesting & implementing various policies to improve each department
- Ensuring that resort policies are strictly adhered to.
Perks and Benefits
By choosing to work with us at Aguada Anchorage, you will join our Aguada Anchorage family and will be treated as such. We are a family run villa resort and treat all those who work with us as family. Job security and internal growth is something that is valued at our resort. We will constantly appraise our staff and ensure a great working environment.
