Join us as a Resilience Consultant at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences.
You may be assessed on the key critical skills relevant for success in role, such as risk and control, change and transformations, business acumen, strategic thinking, and digital technology and as well as job-specific skillsets.
To be successful as a Resilience Consultant, you should have experience with:
Basic/ Essential Qualifications
- Able to work to UK Hours
- Demonstrable understanding of technology, controls and Resilience and Security methodologies
- Excellent English language skills both written and verbal
- Computer literate: Excel, PowerPoint, SharePoint, Outlook, Word, OneNote
- Basic (or better) Jira experience
- Ability to manage the workload on a daily/weekly basis to accommodate emergency requests.
- Understands the principle of service levels, capacity planning, availability and continuity planning regarding resource management.
- Performs well and thinks clearly under pressure.
- Can work with complex situations requiring problem solving / decision making.
- Educated to degree level in relevant subject, or equivalent experience
- Shows integrity while addressing challenging situations - professionalism with difficult customers
- Can demonstrate the ability to influence others
- Challenges the way of operating
- Works effectively with people across a wide range of disciplines and levels - both internal and outside of the Security community.
- Deals comfortably with ambiguity and uncertainty
- Interest in developing a career in Resilience and Cybersecurity
Desirable Skillsets/ Good To Have
- Knowledge of Barclays business structure & preferred project methodologies: SDLC and Lean Control Process (LCP)
- Advanced: SharePoint, Infopath, Excel (e.g. macros and other methods of automation/querying, PowerQuery)
- Intermediate - Advanced Jira / Jira Service Desk (forms, workflow, automating actions, postscript, innovative Jira set up)
- Producing professional reports (e.g. in PowerPoint)
- Barclays PMO experience
- Knowledge of Barclays Financial processes (SAP, Navigator)
- Process improvement e.g. LEAN, PDCA experience
This role will be based out of Pune.
Purpose of the role
To develop, implement, and maintain an effective resilience strategy and Operational Recovery Planning and Incident Management framework aligned to industry leading standards and controls and regulatory expectations, to enable the bank to respond and recover important business services to severe but plausible scenarios, and minimise the impact to customers, clients, colleagues and the wider market.
Accountabilities
- Socialisation and implementation of the resilience strategy and underpinning framework across the firm (e.g. SMRs and delegates, business / function resilience role owners and all colleagues), ensuring complaince to the standard and controls.
- Development and enhancement of the resilience, crisis and incident management framework to uplift recovery and response capabilities to ensure Important Business Services can continue to operate during disruption events to minimise the impact on customers, clients and the market.
- Operational Recovery Planning and Security Incident Management planning standards and controls enhancement according to industry practice, emerging threats and regulatory requirements.
- Provide oversight to the business and technology recovery capability improvements, and uplifts to third-party (suppliers and Financial Market Infrastructure) recovery capabilities to enable Important Business Services to remain within or mitigate impact tolerance thresholds.
- Communication of the firm's / business resilience position (risks and remediation) through clear and transparent scorecards / dashboards to enable effective investment decisions to the Board and Executive Committees, Control Forums and business stakeholders.
- Enhancement of resilience, crisis management and incident response and recovery capability through sophisticated, regular and adequate testing coverage to demonstrate Important Business Services ability to recover within impact tolerance for a severe but plausible scenario.
- Assurance that services and products are built resiliently by the business through the change management process (NAPAs, DRAs, material change process).
- Continually remain abreast of resilience and crisis and incident management developments, regulatory policy requirements and the emerging landscape.
- Mitigation of the impact of unexpected incidents by identifying , responding to and enabling the resolution of events that threaten the services, operations, infrastructure, colleagues and clients of the bank.
- Execution of responses to reported incidents and potential threats from various channels including intelligence, email, phone and monitoring systems prioritised by the assessed or actual impact to the bank.
- Documentation and analysis of past prioritised incident details, the steps to resolution and the lessons learnt to support the identification and implementation of preventative measures and process improvements.
Analyst Expectations
- Will have an impact on the work of related teams within the area.
- Partner with other functions and business areas.
- Takes responsibility for end results of a team's operational processing and activities.
- Escalate breaches of policies / procedure appropriately.
- Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
- Advise and influence decision making within own area of expertise.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
- Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
- Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
- Make evaluative judgements based on the analysis of factual information, paying attention to detail.
- Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
- Guide and persuade team members and communicate complex / sensitive information.
- Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave.
