Key Responsibilities of a Reservations Manager:
Managing Reservations:
- Supervise the team handling bookings via various channels (phone, email, online platforms).
- Ensure all reservations are recorded accurately in the system.
Maximising Revenue:
- Work closely with the revenue management team to set room rates and implement pricing strategies.
- Monitor booking trends to optimize occupancy during peak and off-peak seasons.
Customer Service:
- Handle special requests or escalations from guests regarding their reservations.
- Ensure a seamless booking experience for guests.
Team Supervision:
- Lead and train the reservations team.
- Ensure team members follow standard operating procedures (SOPs).
Reporting and Analysis:
- Generate reports on room occupancy, revenue, and booking trends.
- Analyze data to identify opportunities for improvement.
Collaboration:
- Coordinate with sales, marketing, and front office teams to ensure alignment on promotions, group bookings, and guest requirements.
