Oversee accuracy of room blocks, reservations, and group market codes
Communicate company values and/or culture to new employees
Review and implement new Reservations procedures
Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Respond to any challenges found for accommodating rooming requests
Set-up proper billing accounts according to Accounting policies
Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual
Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Comply with quality assurance expectations and standards
Read and visually verify information in a variety of formats
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience
