Reservation & ticketing officer b2b

3+ years of experience as a Travel Agent preferably in a B2B environment.

Comprehensive knowledge of global destinations, geography, and industry systems

Proficiency with major computer reservation systems (Amadeus, Sabre, Travelport Galileo)

Strong task management, documentation, and communication skills

Flexibility to work various shifts including nights and weekends

Bachelors degree in Hospitality, Tourism, or related field preferred

Embodies our core values of customer dedication, integrity, and teamwork

Responsibilities:

Provide travel solutions and post sales service to clients (B2B agents) based on their unique needs and preferences.

Utilize computer reservation systems and your extensive destination knowledge to recommend and book optimal travel arrangements

Address client enquiries promptly and record interactions in customer relationship management (CRM) system

Facilitate post-booking modifications such as reissuing tickets, processing refunds, and managing ancillary services

Collaborate cross-functionally with teams like Finance, Technical, and Suppliers to ensure seamless operations

Identify opportunities for workflow improvements and propose solutions to enhance efficiency

Support ad-hoc tasks and special projects as needed

Bachelors degree in Hospitality, Tourism, or related field preferred