Key Responsibilities:- Handle incoming reservation requests via phone, email, and online booking platforms for both room and dining reservations.
Provide accurate information about room availability, rates, amenities, and dining options.- Manage and update reservation systems to ensure data accuracy for both accommodations and dining.
Coordinate with other departments to fulfill special requests and preferences, including dietary requirements and special event bookings.
- Ensure guest satisfaction by providing excellent customer service and promptly resolving any reservation-related issues.
Process cancellations, modifications, and no-show charges as per hotel policies.- Assist guests with booking dining reservations, including special events, private dining, and room service orders.
Maintain a thorough understanding of hotel services, dining offerings, promotions, and events.
A minimum of 1-2 years of experience in a hotel reservation, front office, or food and beverage role.
- Strong communication and interpersonal skills.
Proficiency in hotel reservation software and restaurant booking systems.- Ability to work in a fast-paced environment and handle multiple tasks.
Detail-oriented with strong organizational skills.
- A professional demeanor with a customer-focused attitude.
Job Type: Full-time
Schedule:
Experience:
- total work: 2 years (Preferred)
Work Location: In person
+91 9072722666
Application Deadline: 28/08/2024
