Reservation Executive
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Reservation Executive is responsible for the accurate recording and processing of reservations and the maximization of room sales through pro-active selling and up-selling techniques.
What will I be doing
As the Reservation Executive, you will be responsible for performing the following tasks to the highest standards:
Maximize room sales and revenue for the hotel with up-selling as highest priority.
Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc.
Ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel.
Ensure a high level of product knowledge of the hotel and the local area.
Develop and maintain a high level of communication with major sources of business and feedback to the Revenue Manager where necessary.
Advise the Revenue Manager of any changes or trends relating to business.
Ensure all refused business is recorded with reasons for refusal.
Ensure that all correspondence has been filed accordingly, with correct and updated information.
Adhere to all company credit policies to ensure that all revenue expected will be received.
Adhere to pre-set availability and rate controls.
Maintain and update guest history and marketing database as laid down in the reservations procedures.
Ensure a high level of customer service is consistently maintained.
Ensure all reservations input in the system are accurate with sufficient back-up for reviewing
Maintain a clean and tidy work area at all times.
Comply with all company policies relating to reservations.
Comply with all systems and procedures, as laid down by the Revenue Manager.
Quality of reservations belongs to top priorities.
Brand standards have to be strictly followed.
The Management reserves the right to change / extend this job description if necessary, at any point of time during her / his employment.
Carry out any other reasonable duties and responsibilities as assigned.
What are we looking for
A Reservation Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Familiar with hotel reservation systems.
Familiar with hotel product and hotel rules & regulations (including emergency procedures).
Fluent in both verbal and written English and Chinese to meet business needs.
Good at operating office machines.
Sense of responsibility and professionalism.
Responsible and reliable.
Takes initiative.
Basic managing skill.
What will it be like to work for Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
