Reservation Management:- Handle incoming table reservation requests via phone, email, and online platforms.
Accurately input table reservation details into the booking system.- Manage and update table reservation records, ensuring accuracy and completeness.
Guest Interaction:
- Provide friendly and professional assistance to guests regarding reservation inquiries, special requests, and accommodations.
Address and resolve any issues or special requests to ensure a memorable guest experience.
- Coordination and Communication:
Collaborate with the front-of-house and kitchen teams to confirm table availability and special arrangements.
- Communicate reservation details and guest preferences to relevant staff members.
System Management:- Utilize reservation management software to track and manage bookings.
Monitor reservation patterns and suggest adjustments to optimize seating and service efficiency. Offer exceptional customer service and create a welcoming atmosphere for all guests.- Follow up on any guest feedback and ensure issues are addressed promptly.
Administrative Tasks:
- Maintain accurate records of guest reservations and cancellations.
Generate and review reports related to reservations, seating, and guest preferences.
Assist with bookings for special events, private parties, and group reservations.
- Coordinate with event planners and internal teams to ensure smooth execution of events.
Job Type: Permanent
Pay: 15,
- 00 - 20,000.00 per month
Jadwal: - Rotational shift
Tunjangan:
* Health insurance
Experience:
- Tele calling / Reservations: 1 year (Preferred)
Work Location: In person
