What do we expect from you
Manage Renewal Process:
- Oversee the end-to-end renewal process for contracts, subscriptions, or services.
- Monitor renewal dates and proactively initiate renewal discussions with clients.
- Ensure timely processing of renewal agreements and updates in the system.
Client Communication:
- Serve as the primary point of contact for clients regarding renewals.
- Address client inquiries, resolve issues, and provide exceptional customer service.
- Conduct renewal meetings or calls to discuss terms, address concerns, and finalize agreements.
Data Analysis and Reporting:
- Analyze renewal trends and metrics to identify opportunities for improvement.
- Prepare and present reports on renewal performance, including success rates and challenges.
- Use data insights to drive strategies for enhancing renewal rates and client retention.
Collaboration:
- Work closely with sales, account management, and customer support teams to ensure a seamless renewal process.
- Coordinate with legal and finance teams to review and finalize contract terms and conditions.
Documentation and Record-Keeping:
- Maintain accurate records of all renewal activities and client interactions.
- Ensure all renewal agreements are documented and stored appropriately.
Process Improvement:
- Identify and recommend improvements to the renewal process to enhance efficiency and client satisfaction.
- Stay updated on industry best practices and implement relevant changes.
You're a great fit if you already meet the following prerequisites.
- Bachelor's/Master's degree in Business Administration, Marketing, or a related field (or equivalent work experience).
- 5-8 years of experience in a renewal specialist or account management role.
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to analyze data and generate actionable insights.
- Detail-oriented with a focus on accuracy.
