Remote work for a client in KSA
We are seeking a highly skilled Technical Support Specialist to join our remote team based in India and provide exceptional support to our clients in Saudi Arabia.
Responsibilities
- Remote Technical Support: Provide remote technical support to clients in Saudi Arabia via phone, email, and chat.
- Troubleshooting: Diagnose and resolve technical issues related to our products and services.
- Problem Resolution: Document and track customer issues to ensure timely resolution.
- Knowledge Base: Contribute to and maintain a comprehensive knowledge base to assist customers and team members.
- Customer Service: Deliver excellent customer service by providing clear and informative responses to customer inquiries.
- Escalation: Escalate complex issues to the appropriate team members for resolution.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Minimum 2 years of experience in technical support
- Strong understanding of computer hardware and software
- Excellent troubleshooting and problem-solving skills
- Excellent verbal and written communication skills
- Ability to work independently and as part of a team
Benefits
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Flexible work arrangements
- Remote work environment
If you are a dedicated and customer-oriented technical support professional who is passionate about providing exceptional service, we encourage you to apply
