Job Accountabilities
First level support to end users based on Knowledge base available
Provide desktop and Laptop support.
Basic installation and uninstallation of all desktop applications
Handling ITSM Tool and Allocating the tickets to the right resolver group
Providing Support for MAC related calls
Providing Support for Mobile Device
Installation of Business-related software
Ensuring Software Compliance in all the End User Devices
Skills Required (Knowledge And Skills)
Hardware & OS knowledge
Software application knowledge,
ITIL Knowledge
Good Communication Skills
Basic Knowledge of Network,
Apple products
Key Attributes (Experience And Qualifications)
B.E in Engineering from a reputed institute. (Information Technology, Computer Science Engineering)
Preference will be accorded to candidates having completed certifications in MCSA/ MCSE.
