Remote Support L1

Job Accountabilities

First level support to end users based on Knowledge base available

Provide desktop and Laptop support.

Basic installation and uninstallation of all desktop applications

Handling ITSM Tool and Allocating the tickets to the right resolver group

Providing Support for MAC related calls

Providing Support for Mobile Device

Installation of Business-related software

Ensuring Software Compliance in all the End User Devices

Skills Required (Knowledge and Skills)

Hardware & OS knowledge

Software application knowledge,

ITIL Knowledge

Good Communication Skills

Basic Knowledge of Network,

Apple products

-MCSE or similar

Key Attributes (Experience and Qualifications)

B.E in Engineering from a reputed institute. (Information Technology, Computer Science Engineering)

Preference will be accorded to candidates having completed certifications in MCSA/ MCSE.