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Information Technology,
Technical Support,
Management Information Systems,
IT Management,
Information and Communications Technology (ICT),
Business Information Systems,
Information Services
Position: Remote Management Specialist
We are excited about the possibility of you joining our team and significantly contributing to our organization! We look forward to your acceptance of the above terms and working together towards a successful and rewarding future.
Job Description
Responsibilities:
Efficiently manage a high volume of approximately 250 phone calls and 1,000 alarms daily, addressing inquiries and resolving issues remotely.
Maintain a target call handle time of within 10 minutes, ensuring quick and effective solutions for our clients.
Execute repetitive tasks based on standardized procedures, focusing on three core areas: remote troubleshooting, internal system monitoring, and dispatch coordination.
Collaborate seamlessly with cross-functional teams to troubleshoot and resolve issues, ensuring optimal service delivery.
Contribute proactively to achieving the Managed Services team's commitment to providing top-notch remote assistance to clients.
Participate in ongoing training and upskilling initiatives to stay up-to-date with the latest technologies and processes.
Please make sure to accurately document all interactions, actions taken, and issue resolutions for future reference.
Qualification:
Prior experience in remote support, technical assistance, or customer service roles is beneficial.
Strong written and verbal communication skills.
Quick problem-solving abilities, adaptability in dynamic situations, and a solution-oriented mindset.
Proficiency in using relevant software tools for remote troubleshooting and communication.
Effective time management skills to handle tasks efficiently within a fast-paced environment.
Meticulous attention to detail when documenting interactions, solutions, and outcomes.
Bachelor's degree/Diploma or equivalent work experience
Role:ERP/CRM - Functional Consultant, ERP/CRM - Technical Consultant, Technical Support Engineer, ERP/CRM - Support Engineer
Industry:Information Technology, Technical Support, Management Information Systems, IT Management, Information and Communications Technology (ICT), Business Information Systems, Information Services
Function:IT
Job Type:Permanent Job
Date Posted: 09/10/2024
Job ID: 95580467
ABOUT STIXIS:
Stixis Technologies (www.stixis.com) is a leading global “Software Development, Product Engineering, Systems
Integrator Business Transformation Consulting” firm, primarily focused on customer centric engagements. We assist
our global clients innovate and transform by leveraging its technology strengths, unique insights, differentiated
services and flexible partnering models. This has helped our customers reduce operating costs, generate new revenue
streams, and gain competitive advantages.
We are always excited to build/provide next generation products/services to our customers worldwide and this
excitement means new possibilities for us. We can shift and adapt to market trends that determines our level of
success.
Finally, talent, enthusiasm, diligence, care and openness - these are the qualities that Stixis extends to its customers.
Continual improvement is an integral part of our mindset
