Graebel is looking for a Relocation Support Specialist responsible for timely and accurate invoicing of GRSW clients.We are looking for a Relocation Support Specialist who enjoys working with and helping customers, so a deep desire to help them, using your excellent customer service skills, is paramount. Because we work in a very fast-paced, high-volume environment, you need to be highly organized with a keen sense of priorities and time-management. We work in a team environment with a shared workload, so the ability to pitch in when needed and be self-driven is a must.
Essential Duties and Responsibilities:
- Deliver high-quality service across multiple platforms
- Respond to inbound inquiries from relocating transferees worldwide related to the platform, process, and policy, through a shared mailbox
- May assist transferees and internal finance team with resolving expense related inquiries
- Call transferees for personal support as needed
- Provide exceptional follow up and ensures escalated issues are directed appropriately
- Perform administrative duties, which may include sending service orders, managing real estate referrals, researching expense reports, and gathering quotes for travel.
- Communicating with internal and external client points of contacts
- For some clients, may drive revenue opportunities through Home sale and Home Purchase programs
- For some clients, may inform transferees of relocation support services available through the CitySwitcher program
- Contribute to improving processes internally and for our transferees
- Give input and improvement suggestions to new and developing processes
- Support new operational processes and products
- Additional responsibilities as needed
Qualifications:
- Previous demonstrated history in customer service
- Previous office experience with primary communication through email
- Passion for helping others and creating support experiences that exceed expectations
- Skills for handling high volume of inquiries in a day
- Ability to work well in a team environment, contributing to a collaborative work environment where people learn from each other
- Ability to manage work independently
- Self-driver to accomplish tasks
- Skills for answering detailed questions clearly and concisely through email and verbally.
- Proficient in Microsoft Outlook
