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We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Release Manager (End to End Release Management) - Pune Location
Release Manager
Pune Location
Job Timing: 2PM to 11PM IST
What does a successful Release Manager do at Fiserv
The Release Manager (RM) is responsible for managing the complete software delivery life cycle in a governance role to support the release management process. This includes scheduling, planning, and controlling the software's development and delivery process. The RM must work with the teams from the planning phase, through the development and testing phases to the deployment phase. RM is responsible to evaluate and incorporate partner team policies into the release flow, with minimal to no impact to the process or the participating teams.
RM manages all scheduled Production Releases, as defined in the Release Calendar. They can provide support, as needed, for Release Exception Releases, Lower Environment Deployments, and high Severity Production Defect processes. The primary responsibility of the Release Manager is to deliver the planned release on the communicated date as driven by the Release Calendar.
What you will do
Create, track, & communicate all release metric reports
Release Issue Tracker
Release scope & content
Scope changes both pre and post deployment
Release Scorecard (Pre-deployment)
Release Health (Pre- and Post- Deployment) (future)
Release Grade (Post-Release) (future)
Maintenance and enhancements to Release Dashboard
Should be knowing Agile methodology and FW(Scrum)
Create & manage Standard Operation Procedures (SOP)
Onboard & train new Delivery Teams onto the Release Process
Track & manage release deliverables, as well as associated approvals and status
Enterprise Jira (eJira)
ServicePoint
CRM SharePoint
Archer
RM specific artifacts
Create & publish Release Calendar
Create calendar, establish milestones
Review and gain approval from stakeholders
Publish to Release Dashboard
Create & manage release Deployment Schedules/Implementation Plans
Experience on collaborating with cross-functional processes and teams
Own & maintain the Release Scope Lock process (Release Scope Changes)
Own & maintain the Release Exception Request process (Release Exception Requests)
Collaborate on incorporating new processes defined by external teams (e.g., Change Mgmt, Cyber Risk Mgmt, Audit Compliance)
Facilitate client communication on the upcoming product release
Manage the weekly Release Status meetings, which oversee Project Management project progress
Daily Team Standups
Release Readiness Meetings
Deployment Schedule Reviews
Go/No-Go Signoff
Release Exception and Scope Change Reviews
Attend and confirm CAB approvals for Release change tickets
Implementation
Log action items / process improvements
Schedule & facilitate implementation bridges (main bridge, checkpoint calls, Leadership & Business Status calls
Coordinate and run post release issue tracking (Release Issues/Root Cause Analysis Log), distribute status email
Run and document Lessons Learned calls
Create & manage Release projects in Clarity.
Create monthly projects.
Create Time Tracking tasks.
User maintenance & access requests
Input hour/cost estimates
Analysis on costs (Estimated vs. Actuals)
Manage project approval process
Shut down time entry and close out projects.
Manage Release Management PDLC / Audit documents
Support Hickory/FARM
Verify audit compliance, upload any required release management documents to PDLC repository
Gap analysis, traceability, consistency of release scope across artifacts, tools, and audit
JIRA
Business processes analysis & mapping from Version1/IssueTracker/ARDM/SpendTrack to eJira
Create & manage Release Dashboards
Calendar
Scope & Change Traceability
CRM Status
Release Issue Tracker
Issue Correlation
Portfolio Team Matrix
What you will need to have
Basic Qualifications: Bachelor's degree in information technology/science or related fields
6-10 years proven experience with client implementations / services, dealing with internal and external clients.
Good Exposure in Software Development (.Net/ VB.Net)
Good troubleshooting skills & communication skills
End to End Release Management
Create, track, & communicate all release metric reports
Should be knowing Agile methodology and FW(Scrum)
Create & manage Standard Operation Procedures (SOP)
Onboard & train new Delivery Teams onto the Release Process
Track & manage release deliverables, as well as associated approvals and status
Create & publish Release Calendar
Create & manage release Deployment Schedules/Implementation Plans
Experience on collaborating with cross-functional processes and teams
Own & maintain the Release Scope Lock process (Release Scope Changes)
Own & maintain the Release Exception Request process (Release Exception Requests)
Collaborate on incorporating new processes defined by external teams (e.g., Change Mgmt, Cyber Risk Mgmt, Audit Compliance)
Facilitate client communication on the upcoming product release
Manage the weekly Release Status meetings, which oversee Project Management project progress
Implementation
Create & manage Release projects in Clarity.
Manage Release Management PDLC / Audit documents
Gap analysis, traceability, consistency of release scope across artifacts, tools, and audit
JIRA: Business processes analysis & mapping from Version1/IssueTracker/ARDM/SpendTrack to eJira
Create & manage Release Dashboards
Great to have
Continuous Process & Tool Improvements
Should do Basic Testing (Smoke Testing) before delivery
Should be from BFSI domain
Development Experience
Thank you for considering employment with Fiserv. Please:
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune magazine's World's Most Admired Companies 9 of the last 10 years, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to innovation and excellence.
Our commitment to Diversity and Inclusion:
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won't ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won't send you a check to cash on Fiserv's behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.
