Responsibility:- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Identify and troubleshoot technical issues related to our products or services.- Guide customers through solutions and provide clear instructions.
Escalate complex issues to the appropriate department for resolution.
- Maintain accurate records of customer interactions and transactions.
Collaborate with other teams to improve product functionality and customer experience.- Stay updated on product features, industry trends, and best practices.
Assist in the development of support documentation and knowledge base articles.
- Participate in training sessions to enhance technical skills and product knowledge.
Meet or exceed performance targets for customer satisfaction, response time, and resolution time.
Job Types: Full-time, Permanent
Pay: 15,- 00 - 25,000.00 per month
Jadwal: - Day shift
Monday to Friday
Tunjangan:
Paid time off
Experience:- total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:
Work Location: In person
+91 8000141414
