Relationship Officer (Home Loan/LAP)
Overview
The Relationship Officer for Home Loan and LAP plays a crucial role in the organization, responsible for promoting and selling home loans and LAP products to potential customers. They are instrumental in building and maintaining strong customer relationships to achieve sales targets and growth objectives.
Key Responsibilities
- Identify potential customers and generate leads for home loans and LAP products.
- Understand customer financial needs and offer suitable loan products.
- Ensure high levels of customer satisfaction through excellent sales service and relationship management.
- Meet sales targets and contribute to the achievement of growth objectives.
- Analyze financial information and assess creditworthiness for loan eligibility.
- Prepare and submit loan applications and related documentation.
- Handle customer inquiries and provide accurate information about products and services.
- Effectively communicate loan terms, repayment options, and interest rates to customers.
- Collaborate with internal teams to ensure a smooth loan application and approval process.
- Maintain up-to-date knowledge of home loan and LAP products, services, and market trends.
- Participate in marketing and promotional activities to enhance brand visibility and acquire new customers.
- Build and maintain strong relationships with real estate agents, builders, and other referral sources.
- Contribute to the development of innovative sales strategies to drive business growth.
- Prepare sales reports and provide regular updates on sales activities and achievements.
- Adhere to all regulatory and compliance requirements in the sales process.
Required Qualifications
- Bachelor's degree in Business, Finance, or related field.
- Prior experience in sales, preferably in the financial services industry.
- Demonstrated track record of meeting or exceeding sales targets.
- Knowledge of home loan and LAP products, processes, and industry regulations.
- Strong understanding of financial analysis and credit assessment.
- Excellent communication and interpersonal skills.
- Proven ability to build and maintain customer relationships.
- Proficiency in using CRM software and MS Office applications.
- Ability to work effectively in a target-driven and fast-paced environment.
- Sound knowledge of market trends and competitor activities.
- Ability to multitask and prioritize workload effectively.
- Strong negotiation and problem-solving skills.
- High level of integrity and ethics in all business dealings.
- Certification in mortgage lending or related field is a plus.
- Valid driver's license and access to transportation for customer visits.
Skills: sales,customer service,financial analysis,communication,networking,loan
