Role/Job Title: Relationship Manager-NBFC
Job Purpose:
The role entails building deep relationships with clients including mid and large sized corporate houses in order to maximize profitability and meet targets while minimizing risk and ensuring strict adherence to guidelines. The role bearer is primarily a first touchpoint for clients for resolution of issues. The role bearer has a responsibility to increase customer penetration across Asset and Liabilities products for Wholesale Banking contributing to the larger organizational objectives of the bank.
Roles & Responsibilities:
- Ensure seamless customer on boarding by ensuring best in-class customer servicing standards and processes and develop deep relationships to become the clients banking partner of choice
- Spearhead business generation within stringent and dynamic regulations and banks risk appetite to expand the volume of trade
- This role further entails the responsibility of understanding client needs, business and sector characteristics
- Understand customer requirements and structure solutions to achieve customer satisfaction while remaining aligned with the bank s policies
- The role bearer is accountable for customer acquisition, due diligence and recovery
- Ideate to create diversified revenue sources for wholesale banking and facilitate campaigns to increase customer penetration and acquire high quality clients
- Study financial reports of clients to identify early warning signs and flag potential pitfalls to prevent losses to the bank
- Gather and leverage market intelligence to incorporate best practices
- Develop and maintain constructive relationships with key internal and external stakeholders to help achieve business critical goals
- Collaborate with internal stakeholders (Treasury, Risk, Compliance, Legal) to achieve the desired business objectives whilst ensuring maximum efficiency in internal processes
- Create and deploy strong mechanisms that can constantly measure and monitor the customer satisfaction and envision changes to existing processes to improve specifications and performance
- Ensure high quality customer service and review customer complaints in order to maintain customer satisfaction and increase the treasury business
- Attract and retain best-in-class talent for key roles in their reporting structure
- Champion IDFC Firsts customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight
- Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements
- Enable teams to drive growth targets by providing necessary support
Educational Qualification:
Graduation: Any Graduate
Post Graduation: Any Postgraduate
Experience:
5-10 years of relevant work experience in relationship management
