Build and maintain strong relationships with clients in the motor industry, including automotive dealerships, manufacturers, distributors, and other stakeholders
Understand client needs and requirements, and offer customized solutions to meet their business goals
Act as a primary point of contact for clients, addressing their inquiries, concerns, and providing timely assistance
Conduct regular meetings and business reviews with clients to assess satisfaction levels and identify areas for improvement
Collaborate with internal teams, such as sales, marketing, and customer service, to ensure seamless service delivery and customer satisfaction
Stay updated on industry trends, market developments, and competitors activities to provide valuable insights and suggestions to clients
Identify opportunities for cross-selling and upselling products and services to existing clients
Prepare and deliver sales presentations, proposals, and contract negotiations to win new business and expand client base
Monitor and analyze key performance indicators (KPIs) to evaluate client performance and identify growth opportunities
Maintain accurate and up-to-date records of client interactions, sales activities, and revenue forecasts in the CRM system
Collaborate with the operations team to ensure smooth execution of client orders and resolve any service-related issues
Stay updated on motor industry regulations, compliance requirements, and ensure adherence to them
Requirements:
Bachelor's degree in business administration, marketing, or a related field
Proven experience as a Relationship Manager or Account Manager in the motor industry
Strong understanding of motor industry dynamics, products, and services
Excellent interpersonal and communication skills, with the ability to build rapport and negotiate effectively
Customer-oriented mindset with a focus on delivering exceptional service
Strong analytical and problem-solving skills to identify client needs and recommend appropriate solutions
Proactive and self-motivated with the ability to work independently and as part of a team
Proficient in using CRM software and other relevant tools for managing client relationships
