Company Description
Matrimony.com Ltd is India's first pure play Consumer Internet Company to get listed. Its flagship brand BharatMatrimony is the largest and the Most Trusted Matrimony Brand (as per the Brand Trust Report 2014).
The company provides both matchmaking and marriage related services through websites, mobile sites and mobile apps and is also complemented by 130+ company-owned retail outlets. Its flagship matchmaking services are BharatMatrimony, EliteMatrimony, and CommunityMatrimony.
With a strong leadership in matchmaking, the company has been expanding into the highly unorganized $55 billion marriage services Industry with WeddingBazaar and Mandap.com services. The goal is to build a billion dollar revenue company and a long-lasting institution with a legacy for the generations to come.
Role Description
This is a full-time on-site role for a Relationship Manager located in Kochi. The Relationship Manager will be responsible for managing customer relationships, providing personalized service and support, resolving customer issues, and ensuring customer satisfaction. The Relationship Manager will also be responsible for identifying new business opportunities, upselling and cross-selling additional services, and meeting sales targets.
Qualifications
- Excellent interpersonal and communication skills
- Strong customer service skills
- Ability to build and maintain strong customer relationships
- Problem-solving and conflict resolution skills
- Sales and negotiation skills
- Experience in the matchmaking or marriage services industry is a plus
- Bachelor's degree in Business Administration or related field
