Relationship Manager - HDFC Bank Relationship Channel

Position Title

Relationship Manager - HDFC Bank Relationship Channel- Asset channel

Department

Partnership Distribution

Level/ Band

201/204

Reports To

AM/ TM

Supervises

NA

Geographic Area Covered

Zone/ Cluster

Internal Stakeholders

Training

Branch Operations

Distribution Operations

External

Channel Partner

Organization Process

Key Contributions

Sales

.Achieve pre-set business targets on WNBP, persistency, case count, active branch, active sales staff and various KPIs for designated branches

.Working jointing with the Branch Manager on Business Implementation plan

.Driving and motivating the branch staff and providing support for logging in applications sourced

.Tapping the right database of the branch and ensure authentic documentation

.Build relationship with the HDFC branch staff and ensure the business targets and Productivity targets of the allocated branches are met effectively

.Prospect and meet customers within and outside the Branch as when required

.To develop, agree and implement short term and long term plans to achieve sales targets

.To achieve branch staff activation activation targets

.Work collectively with HDFC staff and conduct joint sales calls as a team to achieve business nos.

.Seek commitment from the partner towards achievement of business objective

Relationship Management

.Managing the relationship between internal team and channel partner so as to

Foster sales for the company and maintain utmost levels of responsiveness to requirements from the Channel Partner

.Provide all possHDFCe support to the channel partner as a face of parent company

.Effectively execute all Marketing activities as per Partners requirement

.Ensuring timely issuance of policies with resolving all pending etc.

.Adhere to the customer touch-point engagement in order to service his portfolio of customers

.To maintain the desired persistency ratio

.Prompt post-sales service with respect to all domains

.Strategize and interact closely with the HDFC branch manager on business plan execution

Ensure Compliance

.Ensure compliance to internal sales process & other compliance standards

. Should be process & product champion to ensures adherence to policies and procedures to cultivate a compliance culture in the team

MIS

.Adhering to the Training Road map.

.Providing timely reports to the Supervisor as per the requirement.

.Adhering to the TALIC code of conduct.

.Participate in risk mitigation plans, contingency planning, business continuity programs by executing and reporting within defined timelines. Highlight and recommend process gaps, flaws and process changes.

Technical

• Product/Subject matter expertise
• Business perspective & planning
• Finance / Insurance industry awareness
• Self management
• Problem solving skills
• Peer level co-ordination and influencing skills

Behavioral

Essential

Desired

Interpersonal skills

.