Relationship Manager

As a Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates. In addition, the candidate must coordinate various tasks related to food production planning, engineering, and front-of-house services.

Also, ensure all activities comply with Health Safety and Food Safety regulations.

Exercise general responsibilities to facilitate the efficient organization of the contract, aligning with contractual terms and conditions.

Additionally, focuses on enhancing the overall customer experience through effective management and service delivery.

Key Responsibilities

• Promote a positive work culture and ensure punctual delivery of high-quality service. Resolve issues and promptly report incidents, accidents, and near misses to the reporting manager.

• Prioritize client retention and exhibit a passionate commitment to delivering quality service to both clients and employees.

• Collaborate effectively within a team and demonstrate initiative when working independently. Uphold honesty and integrity, fostering a family-oriented culture.

• Possess excellent communication skills to engage with a diverse range of people, both within your work area and among various stakeholders.

• Adhere to legislation and follow all rules and regulations outlined in the client handbook, ensuring service deliverables, hygiene, health, and safety standards are met.

• Embrace a team-player mentality with a can-do attitude. Take pride in personal appearance and hygiene standards.

• Display self-motivation, and responsibility using personal initiative. Maintain a positive attitude under pressure, demonstrating resilience and adaptability.

• Manage vendor rotations and plan the operations for the assigned clients.

Educational Qualification Skills Required

• Proven experience in the food industry

• Strong work ethic, integrity, and personal accountability to be a self-starter and make independent decisions

• The ability to handle pressure and meet deadlines

• Flexible and willing to take on any tasks to support team efforts

• Excellent written and verbal communication skills

• Strong interpersonal skills

• Sound knowledge and experience in working with food, technology, and people management

• Result-oriented and accountability

• Proven experience in managing successful teams in a similar environment

• Basic Food Hygiene certificate and knowledge of HSEQ standards.

• Excellent financial and application acumen

• Self-motivated, agile, and able to adapt to a changing environment

• Overall 3+years of experience

• Graduate/Diploma in Hotel Management discipline

• Knowledge of the local language is mandatory

• The candidate will be required to work for 6 days a week

• SmartQ will provide travel reimbursements as per travel policy.