The Role:
We are looking for an enthusiastic and seasoned Regional Service Manager. The incumbent will be responsible for managing customer service for East region in India.
What youll do:
- Manage and oversee all service operations for smartphones and IoT devices within the designated region.
- Develop and implement service strategies to ensure timely and efficient resolution of customer issues and inquiries.
- Monitor service metrics and KPIs to identify areas for improvement and implement corrective actions as needed.
- Conduct regular audits of service processes, procedures, and documentation to ensure compliance with company standards and industry regulations.
- Build strong relationships with sales and service partners, vendors, and internal stakeholders to ensure seamless service delivery.
- Provide technical support and guidance to service technicians and customer support teams as needed.
- Conduct regular training sessions to ensure service technicians are up-to-date on product knowledge and troubleshooting techniques.
- Collaborate with the sales team to identify service upselling and cross-selling opportunities.
- Ensure compliance with company policies, procedures, and industry regulations.
- Prepare and present regular reports on service performance, trends, and opportunities for improvement to senior management.
- Stay abreast of industry trends, emerging technologies, and best practices in service management.
What we are looking for:
- Bachelor's degree or diploma in Business Administration, Engineering, or related field.
- Minimum of 08 years of experience in service management, preferably in the consumer electronics or telecommunications industry.
- Strong technical expertise in smartphones and IoT devices, including knowledge of hardware, software, and troubleshooting techniques.
- Proven leadership skills with the ability to motivate and inspire cross-functional teams.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and stakeholders at all levels.
- Analytical mindset with the ability to interpret data and make informed decisions.
- Strong organizational skills with the ability to manage multiple priorities and deadlines effectively.
- Willingness to travel within the designated region as needed.
- Fluency in English and local languages is preferred.
