About the job
Job Details:
Job Type : Full Time
Role : Experienced
CTC: 12 to 15 Lacs
Experience : 1 to 7 Years
Locality : Kolkata
Eligibility : Graduate
Note: This is a requirement for one of the Workassist Hiring Partner.
Responsibilities:
- Provide High Quality Customer Service and ensuring customer delight
- Takes care irate & high profile customers on one-on-one basis
- Service Queries to be resolved within TAT, critical query management & managing escalations as per the investor need
- Authorizing NRI letters, authorization of forced transactions, issuance of unit balance confirmation letters to investors
- Provide high Quality distributor servicing and meeting critical distributors for all the transactions
- Ensure that the distributors are aware on the Operations Processes
- Responsible for Vendor Management like meeting Banks & CAMS
- Monitor CAMS Branch for Service delivery as per our SLA
- Adherence to the code of conduct, statutory, compliance & internal audit requirement
- Ensure all the processed redemptions are paid out within the SEBI stipulated timelines
- Responsible for process Improvements and Cost Control by enhancing operating Efficiency
- Responsible for driving all the corporate Initiatives successfully
- Ensure that there is no Financial loss to the Organization on account of Transaction processing in the Zone
- Responsible for Cross selling of the products and retention of the customers
- Branch Visit and adherence to Standard operating procedures across branches
- Ensure error free and timely processing of the Transactions
- Responsible for managing the team with in-depth understanding of the training and developing needs as per their capabilities
- Analyzing the service requests received for the zone from Pivotal CRM
- Facilitating and providing solutions to exceptions within the gamut of regulatory framework
- Assessing the manning requirement of the zone and getting requisite approvals for the same
- Random check on data entry to avoid any miss/delays
- Provide Sales MIS to the zonal head/sales team as per their requirement
- Responsible for hr/admin/IT coordination where-ever the team representative is not present
- Driving PMS operations smoothly, along with completion of PMS Projects
- Providing OPS training to Sales person on regular basis and update about the new changes
- Handling Legal cases of the Zone, Co-ordinating with Advocate and Compliance team at CO
Company Description
Workassist is an online recruitment and employment solution providing a platform in India. We connect job seekers with relevant profiles to employers across different industries and experience levels. Our e-recruitment technology allows us to quickly adapt to the new normal and assist job seekers in finding the best opportunities and employers in finding the best talent worldwide. We work with over 10,000+ recruiters from sectors such as Banking & Finance, Consulting, Sales & Marketing, HR, IT, Operations, and legal to help them recruit great emerging talents.
For a seamless job search experience, visit our website: https://bit.ly/3QBfBU2.
(Note: There are many more opportunities apart from this on the portal. Depending on the skills, you can apply for them as well).
So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!
