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Acme Services

Regional Operations Manager

Early Applicant
  • 5 months ago
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Job Description

JD

i. Support in Customer documentation, Customer Service at Branch, Managing

disbursements in system, follow-ups for collections and other supports to HO team.

ii. Collect and/or Collate data/information and prepare periodical/daily/need based reports

for meeting the various information needs for respective stakeholders.

iii. Generate MIS reports using different tools

iv. Develop and evolve appropriate reporting formats for meeting the various reporting

Requirements Of The Company

v. Appropriate record maintenance of the various reports generated and submitted to the

management and various departments within the company and various outside

authorities, agencies and institutions

vi. Build scalable complete branch operations process, team and process flow under

branch-based processing.

vii. Create a login desk to support Business RM/RO for data updation in LOS system and

completion of data entries in the system accurately.

viii. Support central operations team in disbursement, repayments, deferral or condition

subsequent management liaison through local Branch RM/RO and Credit RM.

ix. Managing customer queries, provides resolution in terms of any customer requests and

other activities to support customer deliveries.

x. Support the business with timely and adequate MIS including reporting of TAT, accuracy

of processes and quality of operations (FTR)

xi. Build process, controls and fulfill KPIs as defined by superiors.

xii. Optimize the cost of operations through elimination of redundancy, operational

efficiency and outsourcing, where required and relevant

More Info

Industry:Other

Function:Banking

Job Type:Permanent Job

Date Posted: 10/06/2024

Job ID: 81330759

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