Position Responsibilities
- Involved in design, develop, and deliver training programs by assessing employee training needs and develop training plans to meet those needs.
- Use various training methods, including hands-on exercises, lectures, and multimedia presentations, to deliver training content.
- Evaluate the effectiveness of training programs and make recommendations for improvement based on outlet visitation apart from Review and Repair exercise.
- Conduct monthly skill assessment for people promotion exercise and maintain accurate records of employee training, including attendance and test scores.
- Stay current on industry trends and best practices in training and development and collaborate with District Managers, subject matter experts, and other stakeholders to develop and deliver training programs.
- Ensure that training programs are in compliance with relevant laws, regulations, and company policies.
- Perform Training Needs Analysis ( TNA ) ensuring that the content is tailored to meet the specific requirements and needs of each region.
- Assist district managers in recognizing and delivering essential training to enhance knowledge and skills within the outlets.
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Job Requirements:
Qualifications & Requirement
- At least Diploma in Hospitality or any related disciplines or a minimum of 2 years of working experience in a related field.
- Have strong coffee knowledge in coffee quality, sustainability and experience in F&B, food safety, and operations; and hands-on experience making coffee, tea, and other beverages.
- Experienced in Specialty Coffee and having SCA Foundation and Intermediate certifications is an added advantage.
- Experience training and developing employees, including designing and delivering training programs, conducting assessments, and providing feedback.
- Willingness to travel to different locations to provide on-site training and support.
- Familiar with Microsoft Office including Word, PowerPoint, and Excel.
a Necessity, not a Luxury
[Apply now at https://my.hiredly.com/jobs/jobs-malaysia-zus-coffee-job-regional-on-site-trainer]
