The Regional Mentor at Sun King will to train, develop content, and mentor sales staff & agents within the Region. The regional mentor will oversee, plan, and work on delivering classroom and/or field training to SP/FSEs and Field staff to ensure proper understanding of tools and processes.
What you would be expected to do:
- Maintaining set training KPIs and achieving training targets as required
- Designing training assessments with the guidance of the Training Manager
- Ensuring 100% adoption and usage of technology-based work tools by all field staff
- Monitor and analyze by driving consistent & accelerated learning performance through data tools
- Work on timely communication of policies, training updates & changes to the relevant departments
- Collecting and looping back on feedback on the implementation of new tools, products, and processes
- Running & administration of knowledge-based platforms
- Drive engagement & lesson completion of Litmos (learning management system)
- Induction and mentoring of field-based staff
- Work on the development and improvement of clear and impactful training documents trackers, reports, and materials.
- Ensure compliance with Customer experience audit- Coordinating with the programs and field teams to observe and audit the implementation of customer processes and share feedback with the stakeholders.
- Work on ad-hoc projects related to field activities of FSEs/SPs or field staff when required
- Leverage the Learning Management Systems (LMS) to expertly develop efficient online learning programs and monitor employee progress.
You might be a strong candidate if you have:
- At least 3 years of experience in training and coaching; preferably in the areas of sales or marketing.
- Ability to conceptualize and develop a conducive learning environment
- Diligent and reliable with a high level of commitment
- Fluent in Hindi
- Skilled in Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and other visualization tools
- Analytical and problem-solving skills
- Flexibility to travel frequently in remote areas
- Conversant with the use of smartphones and phone applications
- Experience with technologies and best practices for instructional manuals and learning platforms
- Organized and able to create multiple timelines, budgets, and schedules
- Able to multitask, prioritize, and manage time efficiently
- Degree in any stream/ MBA
- Proficiency with modern statistical analysis and data visualization software.
- Strong communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.
