WELCOME TO THE WORLD OF FIONEERS
At Fioneer we combine rock solid technology with bold creativity. We work in partnership with our clients to build a financial ecosystem that is resilient inclusive and future fit. We are investing and building the financial services platforms and offerings that are able to help our clients succeed and win in the fast-changing financial services industry and ecosystem. Our systems are already market leader in today's world and will be the leading foundation for our client's success in the future. Join us, if you want to be part of creating the FSI world of tomorrow and enter into a future proof career.
SAP Fioneer builds software and platforms that enable banks, insurance companies and challengers to run, transform and grow - cost-efficiently and at scale and speed.
Backed by global technology leader SAP and entrepreneurial investor Dediq, we are in a unique position to combine the speed and agility of a start-up with the experience and capabilities of a best-in-class software company. Benefiting from a broad network of partners, we aspire to be more than just a vendor: a reliable and safe pair of hands that is there today and tomorrow to put financial services organizations at the cutting edge - from established players to disruptive challengers.
As a global business with 1,000 employees in 22 offices, and over 800 customers across 17 countries, SAP Fioneer's pioneering spirit is fueled by bold creativity and underpinned by its rock-solid technology.
YOUR ROLE
As a regional leader for Application Management Services you are leading a strong support team which delivers diverse services to our customers. You ensure efficient service delivery with customer satisfaction following established processes in alignment with compliance requirements. You will help building up the regional team and align with the global team and stakeholders.
You will be diligent about ensuring best practice, and pragmatic about ensuring that our customer s success is maintained. This position typically works under limited supervision and direction. You will regularly exercise discretionary decision-making to shape this role as you see fit.
Requirements
YOUR RESPONSIBILITIES
- Leading a diverse regional team to fulfill our service commitments to our customers
- Ensure contractual obligations fulfillment with our customers in your region which includes meeting Service Level Agreements, focus on customer satisfaction and process efficiency within service delivery
- Monitoring progress and availability of the local team, helping determine priorities, managing challenging customer situations
- Enabling the local team to deliver best in class services to our customers
- Ensuring processes are compliant with standard regulatory requirements
- Support in continuous improvement of our product and service delivery as well as related processes
YOUR PROFILE
- Strong experience in support processes, compliance and project management
- 10+ years of experience in SAP environment including Cloud Delivery Models
- Strong experience in stakeholder management at all levels delivering clear status on service delivery and efficiency
- Confident and impactful communicator and manager of senior stakeholders, both written and verbal, able to clearly explain the program to non-technical and technical audiences
- Experience planning and coordinating technology resources balanced against operational needs
- Open minded, innovative thinker and adaptable to changes, enjoying working in agile environment
Skills
- Thought Leadership-Ability to guide, inspire innovation, motivates others, shares knowledge and drives an agreed goal based on their expertise and industry perspective
- Innovative Thinker- Ability to generate new and original ideas and solutions that break away from traditional or established thinking patterns, taking a non-conventional approach to problem-solving and finding ways to manage complex issues
- Good communication and presentation skills- Ability to clearly articulate topics and provide proper presentations to internal and external stakeholders
- Industry Knowledge- Expertise knowledge in business processes, ideally in financial services
- Team player-Ability to build strong relationship with follow team members
Benefits
Our company prioritizes the well-being and satisfaction of our employees by offering a comprehensive benefits package. We provide Medical insurance coverage extended to dependents(parents and parent-in-laws) and wellness cover, which is completely borne by the company which reflects our commitment to family well-being.
At Fioneer we prioritize the employees mental and emotional wellbeing through the employee assistance program. We understand that you might need time off, which is why we have 21 days of paid leave and 12 days of sick leave to help support your personal commitments. Embracing a hybrid work model, we provide meal allowance and internet reimbursement to ensure flexibility, promoting increased productivity and a healthy work-life balance contributing to a positive and fulfilling work environment. Our mobility benefits vary based on seniority level and include company car benefits and transportation facility. At Fioneer, we are a huge family and we would like to celebrate important moments with you by providing celebration rewards. Additionally, our jubilee program recognises your hard work and success.
Join us for a rewarding career where your needs are not just met but exceeded
